FullStory Reviews in January 2025: User Ratings, Pros & Cons

Great product for understanding Customer Behavior / User Exp / Debugging bugs

What do you like best? Fullstory provides great insight into how your customers are experiencing your UI as they use the product. It is also a great debugging tool to identify bugs your customers have encountered. What do you dislike? Provide more "out of the box" click stream analytics. Recommendations to others considering the product: Great "multi-functional" Swiss Army knife for your Support, UX, QA and debugging needs. What problems are you solving with the product? What ...

The full story

What do you like best? The ease at which I can assist customers with things they may not be able to explain. This is so helpful when doing live chat for an e-commerce company. It's also very helpful in confirming that the website functions as it's supposed to on the customer's end. What do you dislike? The website can be a little slow at times, and this is probably due to the large amount of information that's available. So whenever I load full story up I'm very patient in giving it ...

The full story

What do you like best? The ease at which I can assist customers with things they may not be able to explain. This is so helpful when doing live chat for an e-commerce company. It's also very helpful in confirming that the website functions as it's supposed to on the customer's end. What do you dislike? The website can be a little slow at times, and this is probably due to the large amount of information that's available. So whenever I load full story up I'm very patient in giving it ...

Understand your users' behavior with Fullstory

What do you like best? Fullstory is a great tool that gives you insights into your users' behavior on your site. It records a user's session so you can see exactly what a user is doing on your site - where they click, where they get stuck, where they abandon etc. You can pause at any time and speed up if a user stops browsing. What do you dislike? Sometimes sessions load a bit slow and when you click the back button, Fullstory automatically skips back to the overview of all users. ...

Understand your users' behavior with Fullstory

What do you like best? Fullstory is a great tool that gives you insights into your users' behavior on your site. It records a user's session so you can see exactly what a user is doing on your site - where they click, where they get stuck, where they abandon etc. You can pause at any time and speed up if a user stops browsing. What do you dislike? Sometimes sessions load a bit slow and when you click the back button, Fullstory automatically skips back to the overview of all users. This ...

No More Wizard of Oz Behind the Curtain

What do you like best? FullStory gives me clear visibility into how customers are using our product. Data can only get you so far, but observing how a real user uses and adopts your product is incredible into adding the art behind product development. What do you dislike? Very little I do dislike. If anything, I'm confident they could amp up their email reporting and digests. Recommendations to others considering the product: Give them a try and you won't go anywhere else. What ...

No More Wizard of Oz Behind the Curtain

What do you like best? FullStory gives me clear visibility into how customers are using our product. Data can only get you so far, but observing how a real user uses and adopts your product is incredible into adding the art behind product development. What do you dislike? Very little I do dislike. If anything, I'm confident they could amp up their email reporting and digests. Recommendations to others considering the product: Give them a try and you won't go anywhere else. ...

Fantastic way to better understand how your user's are using your app

What do you like best? I have so much better insight and understanding on how our users are using our product. It is incredible how you can step into their shoes much easier just by watching them use it. Not just to improve ui/ux, but even also to debug an issue when a customer's only pointer is "Im trying and it's not working". What do you dislike? Sometimes some user sessions dont show up. I am sure this is just beause of a user's particular setup / proactively blocking tracking ...

Fantastic way to better understand how your user's are using your app

What do you like best? I have so much better insight and understanding on how our users are using our product. It is incredible how you can step into their shoes much easier just by watching them use it. Not just to improve ui/ux, but even also to debug an issue when a customer's only pointer is "Im trying and it's not working". What do you dislike? Sometimes some user sessions dont show up. I am sure this is just beause of a user's particular setup / proactively blocking tracking ...

This has changed how we do customer research and prioritize enhancements

What do you like best? It's just amazing to me that we can watch our customers using our software. It gives a much better view of their behavior than sitting next to them since they don't really know that someone is watching. The filtering capabilities are really good and I love that I can click on a specific button or link and see all the people who clicked that. Watching the Full Story videos is a really good downtime activity and last year during late December when the office was ...