FullStory Reviews in January 2025: User Ratings, Pros & Cons

My Favorite Analytics Tool

What do you like best? After using Analytics to understand high-level patterns, Session Replay helps to understand why customers are performing certain behaviors. Why are they having success or why are they failing? It's an invaluable tool. What do you dislike? I wish that I could export data from a search and have the export include a column that denotes the date (or another attribute) of what I just queried. What problems are you solving with the product? What benefits have you ...

Great for debugging!

What do you like best? I love being able to see *exactly* what a customer was doing within their account prior to reaching out for support; it offers great insight and let's us learn a bit more about the user before even exchanging words! What do you dislike? Haven't found any reasons to complain yet! Recommendations to others considering the product: Not only is the product superb, the folks supporting it are topnotch! What problems are you solving with the product? What ...

Great for debugging!

What do you like best? I love being able to see *exactly* what a customer was doing within their account prior to reaching out for support; it offers great insight and let's us learn a bit more about the user before even exchanging words! What do you dislike? Haven't found any reasons to complain yet! Recommendations to others considering the product: Not only is the product superb, the folks supporting it are topnotch! What problems are you solving with the product? ...

Such great software for helping resolve user interface issues

What do you like best? I used this as a support agent to get a visual on how a customer may have been using the interface. When they would write in with a vague issue I could look into it with Fullstory and see the steps taken, reproduce them and give the user a way out. What do you dislike? Sometimes it could get finicky on the install and what it would display. I feel like this was more our fault than anything but it was never clear why something like this would have happened or ...

Such great software for helping resolve user interface issues

What do you like best? I used this as a support agent to get a visual on how a customer may have been using the interface. When they would write in with a vague issue I could look into it with Fullstory and see the steps taken, reproduce them and give the user a way out. What do you dislike? Sometimes it could get finicky on the install and what it would display. I feel like this was more our fault than anything but it was never clear why something like this would have happened or what ...

It's like magic

What do you like best? FullStory has been essential for helping us monitor our trialer journey and improve our conversion rate. What do you dislike? It's not 100% perfect when capturing data, but it gets it right much more often than not. You also want to be weary of how much data you're sending depending on trialer volume. If you pull too much, it may slow down the performance of your app. Recommendations to others considering the product: Do their trial. It's free, fairly ...

It's like magic

What do you like best? FullStory has been essential for helping us monitor our trialer journey and improve our conversion rate. What do you dislike? It's not 100% perfect when capturing data, but it gets it right much more often than not. You also want to be weary of how much data you're sending depending on trialer volume. If you pull too much, it may slow down the performance of your app. Recommendations to others considering the product: Do their trial. It's free, fairly easy for ...

FullStory is a Lifesaver!

What do you like best? I like how easy it is to watch sessions. I also like that I can copy the session URL and share it with my team. What do you dislike? Sometimes I have a hard time finding a user or specific session. Sometime I have to try searching for a user several different ways before I can find their session, when it should have come up with the first thing I searched. Recommendations to others considering the product: Keep in mind that this product isn't perfect yet, but ...

FullStory is a Lifesaver!

What do you like best? I like how easy it is to watch sessions. I also like that I can copy the session URL and share it with my team. What do you dislike? Sometimes I have a hard time finding a user or specific session. Sometime I have to try searching for a user several different ways before I can find their session, when it should have come up with the first thing I searched. Recommendations to others considering the product: Keep in mind that this product isn't perfect ...

Great product for understanding Customer Behavior / User Exp / Debugging bugs

What do you like best? Fullstory provides great insight into how your customers are experiencing your UI as they use the product. It is also a great debugging tool to identify bugs your customers have encountered. What do you dislike? Provide more "out of the box" click stream analytics. Recommendations to others considering the product: Great "multi-functional" Swiss Army knife for your Support, UX, QA and debugging needs. What problems are you solving with the product? ...