FullStory Reviews in January 2025: User Ratings, Pros & Cons

Game Changing Product

What do you like best? I love being able to get a much clearer view of how customers are interacting with the site. What do you dislike? I would like a better way of breaking down the sessions there isn’t really a way to organize them or find important ones. What problems are you solving with the product? What benefits have you realized? We are gaining a better understanding of how to provide the best customer experience from start to finish.

So usefull

What do you like best? being able to see UX issues from my desk What do you dislike? sound is not available on FullStory (and we use a lot of them) What problems are you solving with the product? What benefits have you realized? Knowing better how our customers uses our product

So usefull

What do you like best? being able to see UX issues from my desk What do you dislike? sound is not available on FullStory (and we use a lot of them What problems are you solving with the product? What benefits have you realized? Knowing better how our customers uses our product

great for learning what our ux is on our website and app

What do you like best? We are able to see sessions for prospects and customers - to help improve our website and app What do you dislike? The UI could use some better filtering / organization for saving visitor types Recommendations to others considering the product: great for seeing what user experience is like - learning from it - and improving What problems are you solving with the product? What benefits have you realized? improving our user experience

great for learning what our ux is on our website and app

What do you like best? We are able to see sessions for prospects and customers - to help improve our website and app What do you dislike? The UI could use some better filtering / organization for saving visitor types Recommendations to others considering the product: great for seeing what user experience is like - learning from it - and improving What problems are you solving with the product? What benefits have you realized? improving our user experience

Great for behavioral research

What do you like best? Seeing the visuals of users as they click through your site was huge for my business. It really helps for qualitative and behavioral research on top of your google analytics. What do you dislike? I used a chat feature with the site that was a third party. It would have been great to chat with users as I could see them going through the site. Some kind of integration would have even sufficed. Recommendations to others considering the product: ...

Great for behavioral research

What do you like best? Seeing the visuals of users as they click through your site was huge for my business. It really helps for qualitative and behavioral research on top of your google analytics. What do you dislike? I used a chat feature with the site that was a third party. It would have been great to chat with users as I could see them going through the site. Some kind of integration would have even sufficed. Recommendations to others considering the product: Definitely use ...

Check and improve

What do you like best? When you add new page to your site and need to know, whether UI is good or needs some improvement, there isn't better tool than FullStory. It allows to fix all the moves that customer makes on the page and helps you to fix the errors, if there are. What do you dislike? Sometimes there are problems with recorded data. What problems are you solving with the product? What benefits have you realized? It allows us to find and fix the UI errors on new created ...

Check and improve

What do you like best? When you add new page to your site and need to know, whether UI is good or needs some improvement, there isn't better tool than FullStory. It allows to fix all the moves that customer makes on the page and helps you to fix the errors, if there are. What do you dislike? Sometimes there are problems with recorded data. What problems are you solving with the product? What benefits have you realized? It allows us to find and fix the UI errors on new created or ...

My Favorite Analytics Tool

What do you like best? After using Analytics to understand high-level patterns, Session Replay helps to understand why customers are performing certain behaviors. Why are they having success or why are they failing? It's an invaluable tool. What do you dislike? I wish that I could export data from a search and have the export include a column that denotes the date (or another attribute of what I just queried. What problems are you solving with the product? What benefits have you ...