FullStory Reviews in January 2025: User Ratings, Pros & Cons

The free version is incredibly helpful

What do you like best? It's easy to quickly see how people use your site, and make design changes based on those patterns. Especially for a simple, personal website, it's miles better than Google Analytics because it provides actual session playback. What do you dislike? As far as usability, nothing comes to mind. But it would be nice to have a lower-cost option than the $299/mo. I'm using this for a personal portfolio site, not a business, so I just can't afford the current ...

FullStory: Essential and Easy

What do you like best? The best part of FullStory is the Proactive Care Huggers. Any user can poke around the tool and figure out some basic elements like session replay, but the Huggers drive success. From API integrations to walking through the more complex (and amazingly helpful features, the Huggers truly are the best part of FullStory. What do you dislike? A small feature: I would love to be able to isolate stories by times of day, not just by day. I would also love an easier way ...

FullStory: Essential and Easy

What do you like best? The best part of FullStory is the Proactive Care Huggers. Any user can poke around the tool and figure out some basic elements like session replay, but the Huggers drive success. From API integrations to walking through the more complex (and amazingly helpful) features, the Huggers truly are the best part of FullStory. What do you dislike? A small feature: I would love to be able to isolate stories by times of day, not just by day. I would also love an easier ...

Great UX tool

What do you like best? It's easy to use, allows you to see what your users are going through, and shows you were your users are having the most issues and the devtools allow you to see if there are any bugs. What do you dislike? Running out of sessions so we can't use full story. Recommendations to others considering the product: If you have a website, you should try Full Story. It is 100% worth the money and you will be surprised what you find. What problems are you solving with ...

Great UX tool

What do you like best? It's easy to use, allows you to see what your users are going through, and shows you were your users are having the most issues and the devtools allow you to see if there are any bugs. What do you dislike? Running out of sessions so we can't use full story. Recommendations to others considering the product: If you have a website, you should try Full Story. It is 100% worth the money and you will be surprised what you find. What problems are you ...

Don't be a Fool! know the whole story

What do you like best? I can literally know what happened, or is happenING in real time. It allows me to truly know what went wrong in a Customer's shopping session and not have to rely on their perception of a problem. What do you dislike? Sometimes the IP and cookie searches aren't accurate; Due to privacy issues, I can't see a full rendering of the Checkout experience, which can hinder my ability to more appropriately assessa troubled session. THis can especially be a problem in ...

Don't be a Fool! know the whole story

What do you like best? I can literally know what happened, or is happenING in real time. It allows me to truly know what went wrong in a Customer's shopping session and not have to rely on their perception of a problem. What do you dislike? Sometimes the IP and cookie searches aren't accurate; Due to privacy issues, I can't see a full rendering of the Checkout experience, which can hinder my ability to more appropriately assessa troubled session. THis can especially be a problem in ...

FullStory is magic

What do you like best? If Google Analytics gives me the outline about what people are doing on my site, FullStory gives me the details. FullStory provides a ton of context for what all those visitors are doing. I'm able to get a sense for what parts of my UX is/isn't working very well and better see how people are engaging with my content. What do you dislike? I feel like sometimes I am drowning in data. I can see trends, but I can also get sucked into a blackhole of ...

FullStory is magic

What do you like best? If Google Analytics gives me the outline about what people are doing on my site, FullStory gives me the details. FullStory provides a ton of context for what all those visitors are doing. I'm able to get a sense for what parts of my UX is/isn't working very well and better see how people are engaging with my content. What do you dislike? I feel like sometimes I am drowning in data. I can see trends, but I can also get sucked into a blackhole of session-watching. ...

Game Changing Product

What do you like best? I love being able to get a much clearer view of how customers are interacting with the site. What do you dislike? I would like a better way of breaking down the sessions there isn’t really a way to organize them or find important ones. What problems are you solving with the product? What benefits have you realized? We are gaining a better understanding of how to provide the best customer experience from start to finish.