9.6
Spot Score
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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Showing 251-260 out of 276
UI
User in Internet
01/25/17
Awesome way to dig deeper into user issues quickly
What do you like best? That I can very clearly see what our users were doing to dive into an issue or error. It tells me all of the essential details my team needs to solve a problem fast, and you can even slow the experience down or speed it up to get to an issue quickly. What do you dislike? I dislike that it's difficult to navigate through the steps of a particular session. If a session was 30+ minutes, it can take the team quite a long time to click through or sit there and ...
Read more
01/25/17
Awesome way to dig deeper into user issues quickly
What do you like best? That I can very clearly see what our users were doing to dive into an issue or error. It tells me all of the essential details my team needs to solve a problem fast, and you can even slow the experience down or speed it up to get to an issue quickly. What do you dislike? I dislike that it's difficult to navigate through the steps of a particular session. If a session was 30+ minutes, it can take the team quite a long time to click through or sit there and watch ...
Read more
01/24/17
Great insights once you know where to look
What do you like best? Being able to see how the individual user actually interacts with your site in incredibly valuable and FullStory does this really well. I really like their rage-click feature, which shows users who click many times in the same place, suggesting that something is broken, not as the user understands it or at the very least very slow. The platform is very simple which, in my mind, is a positive and a negative at the same time. What do you dislike? The simplicity ...
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TL
Thue Lægdsgaard M
01/24/17
Great insights once you know where to look
What do you like best? Being able to see how the individual user actually interacts with your site in incredibly valuable and FullStory does this really well. I really like their rage-click feature, which shows users who click many times in the same place, suggesting that something is broken, not as the user understands it or at the very least very slow. The platform is very simple which, in my mind, is a positive and a negative at the same time. What do you dislike? The ...
Read more
UI
User in Computer Software
01/23/17
Great for launching a new website or product
What do you like best? I am admittedly not a power user of Fullstory. What I like best about it is how easy it is to watch a session in your preferred way. You can skip inactivity and you can watch in 2x, 4x, etc. . What do you dislike? It has a lot of potential to be great. In our case, we don't have a ton of time to watch each and every Fullstory session. I don't like that there's no way to aggregate data so they're more meaningful. I like a top-down approach to evaluating ...
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01/23/17
Great for launching a new website or product
What do you like best? I am admittedly not a power user of Fullstory. What I like best about it is how easy it is to watch a session in your preferred way. You can skip inactivity and you can watch in 2x, 4x, etc. . What do you dislike? It has a lot of potential to be great. In our case, we don't have a ton of time to watch each and every Fullstory session. I don't like that there's no way to aggregate data so they're more meaningful. I like a top-down approach to evaluating ...
Read more
01/10/17
Fullstory is a must have tool for support and product teams
What do you like best? Fullstory is a fantastic product for keeping an eye on how people are using my products on a daily basis. What do you dislike? I'm still struggling with the new UI for searching for events or users, I was able to find results quicker in the old design. What problems are you solving with the product? What benefits have you realized? This tool has been fantastic for our Product Management & Customer Support teams to keep an eye on our clients.
ES
Executive Sponsor in Marketing and Advertising
01/10/17
Fullstory is a must have tool for support and product teams
What do you like best? Fullstory is a fantastic product for keeping an eye on how people are using my products on a daily basis. What do you dislike? I'm still struggling with the new UI for searching for events or users, I was able to find results quicker in the old design. What problems are you solving with the product? What benefits have you realized? This tool has been fantastic for our Product Management & Customer Support teams to keep an eye on our clients.
01/08/17
No More Wizard of Oz Behind the Curtain
What do you like best? FullStory gives me clear visibility into how customers are using our product. Data can only get you so far, but observing how a real user uses and adopts your product is incredible into adding the art behind product development. What do you dislike? Very little I do dislike. If anything, I'm confident they could amp up their email reporting and digests. Recommendations to others considering the product: Give them a try and you won't go anywhere else. What ...
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JB
Jon B
01/08/17
No More Wizard of Oz Behind the Curtain
What do you like best? FullStory gives me clear visibility into how customers are using our product. Data can only get you so far, but observing how a real user uses and adopts your product is incredible into adding the art behind product development. What do you dislike? Very little I do dislike. If anything, I'm confident they could amp up their email reporting and digests. Recommendations to others considering the product: Give them a try and you won't go anywhere else. ...
Read more
