9.6
Spot Score
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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Showing 241-250 out of 276
05/02/17
Insight into use
What do you like best? With full story, it gives the team greater insight into how users are using our platform. What do you dislike? SInce it's such a detailed tool, it has some issues with quick load times, ease of use, ease of finding cases to look at. What problems are you solving with the product? What benefits have you realized? Having this gives the support team another tool to debug issues and understand how a customer got to a certain point.
UI
User in Computer Software
05/02/17
Insight into use
What do you like best? With full story, it gives the team greater insight into how users are using our platform. What do you dislike? SInce it's such a detailed tool, it has some issues with quick load times, ease of use, ease of finding cases to look at. What problems are you solving with the product? What benefits have you realized? Having this gives the support team another tool to debug issues and understand how a customer got to a certain point.
04/20/17
Great platform!
What do you like best? The ability to see exactly how clients interact with our app is an awesome insight for us to build better navigation and functionality to solve problems we didn't forsee or plan for. What do you dislike? Sometimes the UI of our customer's browser doesn't come through (particularly IE users so we can see exactly what they're seeing, which can be misleading to issues that 'seem' to exist. Recommendations to others considering the product: Make it easier to ...
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RB
Roger B
04/20/17
Great platform!
What do you like best? The ability to see exactly how clients interact with our app is an awesome insight for us to build better navigation and functionality to solve problems we didn't forsee or plan for. What do you dislike? Sometimes the UI of our customer's browser doesn't come through (particularly IE users) so we can see exactly what they're seeing, which can be misleading to issues that 'seem' to exist. Recommendations to others considering the product: Make it easier ...
Read more
UI
User in Internet
03/14/17
Ability to see how your users use your product is invaluable
What do you like best? Fullstory let's me see how clients use our Product. We can check the last time a client used our product and see what challenges they had and work on a plan to address them. What do you dislike? Based on how I use fullstory I don't have any complaints. It works well What problems are you solving with the product? What benefits have you realized? We are trying to solve usability gaps in our product and we have been able to make improvements to the UI ...
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03/14/17
Ability to see how your users use your product is invaluable
What do you like best? Fullstory let's me see how clients use our Product. We can check the last time a client used our product and see what challenges they had and work on a plan to address them. What do you dislike? Based on how I use fullstory I don't have any complaints. It works well What problems are you solving with the product? What benefits have you realized? We are trying to solve usability gaps in our product and we have been able to make improvements to the UI because ...
Read more
02/10/17
Fullstory
What do you like best? I love that it links directly to my Zendesk and so we can immediately see what happened with the customer. Very helpful when we are tying to figure out what they are complaining about. What do you dislike? I don't have much that I dislike about this, I find it very useful. Recommendations to others considering the product: Great for both UX and for support. What problems are you solving with the product? What benefits have you realized? In the support team ...
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UI
User in Information Technology and Services
02/10/17
Fullstory
What do you like best? I love that it links directly to my Zendesk and so we can immediately see what happened with the customer. Very helpful when we are tying to figure out what they are complaining about. What do you dislike? I don't have much that I dislike about this, I find it very useful. Recommendations to others considering the product: Great for both UX and for support. What problems are you solving with the product? What benefits have you realized? In the ...
Read more
UI
User in Internet
01/25/17
Understand your users' behavior with Fullstory
What do you like best? Fullstory is a great tool that gives you insights into your users' behavior on your site. It records a user's session so you can see exactly what a user is doing on your site - where they click, where they get stuck, where they abandon etc. You can pause at any time and speed up if a user stops browsing. What do you dislike? Sometimes sessions load a bit slow and when you click the back button, Fullstory automatically skips back to the overview of all users. ...
Read more
01/25/17
Understand your users' behavior with Fullstory
What do you like best? Fullstory is a great tool that gives you insights into your users' behavior on your site. It records a user's session so you can see exactly what a user is doing on your site - where they click, where they get stuck, where they abandon etc. You can pause at any time and speed up if a user stops browsing. What do you dislike? Sometimes sessions load a bit slow and when you click the back button, Fullstory automatically skips back to the overview of all users. This ...
Read more
