9.6
Spot Score
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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Showing 221-230 out of 276
11/27/17
Great for debugging!
What do you like best? I love being able to see *exactly* what a customer was doing within their account prior to reaching out for support; it offers great insight and let's us learn a bit more about the user before even exchanging words! What do you dislike? Haven't found any reasons to complain yet! Recommendations to others considering the product: Not only is the product superb, the folks supporting it are topnotch! What problems are you solving with the product? What ...
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UI
User in Computer Software
11/27/17
Great for debugging!
What do you like best? I love being able to see *exactly* what a customer was doing within their account prior to reaching out for support; it offers great insight and let's us learn a bit more about the user before even exchanging words! What do you dislike? Haven't found any reasons to complain yet! Recommendations to others considering the product: Not only is the product superb, the folks supporting it are topnotch! What problems are you solving with the product? ...
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10/25/17
Little too expensive for what it has to offer
What do you like best? Ability to see how website visitors are browsing the website, understanding the browsing patterns, where visitors are spending more time and where visitors are spending less time. What do you dislike? Little too expensive for its features. Features are pretty much limited to recording user sessions and ability to see rage clicks, error clicks etc. Other dashboards such as users by browsers, average session duration can be found through Google Analytics as well ...
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BA
Bharath A
10/25/17
Little too expensive for what it has to offer
What do you like best? Ability to see how website visitors are browsing the website, understanding the browsing patterns, where visitors are spending more time and where visitors are spending less time. What do you dislike? Little too expensive for its features. Features are pretty much limited to recording user sessions and ability to see rage clicks, error clicks etc. Other dashboards such as users by browsers, average session duration can be found through Google Analytics as ...
Read more
JW
Joseph W
10/24/17
Such great software for helping resolve user interface issues
What do you like best? I used this as a support agent to get a visual on how a customer may have been using the interface. When they would write in with a vague issue I could look into it with Fullstory and see the steps taken, reproduce them and give the user a way out. What do you dislike? Sometimes it could get finicky on the install and what it would display. I feel like this was more our fault than anything but it was never clear why something like this would have happened or ...
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10/24/17
Such great software for helping resolve user interface issues
What do you like best? I used this as a support agent to get a visual on how a customer may have been using the interface. When they would write in with a vague issue I could look into it with Fullstory and see the steps taken, reproduce them and give the user a way out. What do you dislike? Sometimes it could get finicky on the install and what it would display. I feel like this was more our fault than anything but it was never clear why something like this would have happened or what ...
Read more
10/24/17
Great way to know how your customers are using Breezy + Issue Trouble Shooting
What do you like best? You can easily go into a user's profile, view, and annotate their recording. Super simple to find each user and lots of filtering options. You can also identify customers who 'rage click' so you can reach out to them to prevent churn and retain users. What do you dislike? When/If you hit your limit for sessions in a month, they stop recording sessions until you upgrade or the next month starts. Even if you upgrade during that month, from the time it goes over ...
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NM
Nate M
10/24/17
Great way to know how your customers are using Breezy + Issue Trouble Shooting
What do you like best? You can easily go into a user's profile, view, and annotate their recording. Super simple to find each user and lots of filtering options. You can also identify customers who 'rage click' so you can reach out to them to prevent churn and retain users. What do you dislike? When/If you hit your limit for sessions in a month, they stop recording sessions until you upgrade or the next month starts. Even if you upgrade during that month, from the time it goes over ...
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10/24/17
Useful, if not entirely reliable, platform.
What do you like best? Allows us to see real-time errors and UX issues within our platform. What do you dislike? Unreliable service, often buggy and not actually pulling in information in real-time Recommendations to others considering the product: Determine your need for 100% up to date/live user sessions. If the need is great, maybe search elsewhere. What problems are you solving with the product? What benefits have you realized? Platform UX and bug awareness
UI
User in Marketing and Advertising
10/24/17
Useful, if not entirely reliable, platform.
What do you like best? Allows us to see real-time errors and UX issues within our platform. What do you dislike? Unreliable service, often buggy and not actually pulling in information in real-time Recommendations to others considering the product: Determine your need for 100% up to date/live user sessions. If the need is great, maybe search elsewhere. What problems are you solving with the product? What benefits have you realized? Platform UX and bug awareness
