9.6
Spot Score
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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UI
User in Publishing
01/14/18
Check and improve
What do you like best? When you add new page to your site and need to know, whether UI is good or needs some improvement, there isn't better tool than FullStory. It allows to fix all the moves that customer makes on the page and helps you to fix the errors, if there are. What do you dislike? Sometimes there are problems with recorded data. What problems are you solving with the product? What benefits have you realized? It allows us to find and fix the UI errors on new created ...
Read more
01/14/18
Check and improve
What do you like best? When you add new page to your site and need to know, whether UI is good or needs some improvement, there isn't better tool than FullStory. It allows to fix all the moves that customer makes on the page and helps you to fix the errors, if there are. What do you dislike? Sometimes there are problems with recorded data. What problems are you solving with the product? What benefits have you realized? It allows us to find and fix the UI errors on new created or ...
Read more
01/04/18
My Favorite Analytics Tool
What do you like best? After using Analytics to understand high-level patterns, Session Replay helps to understand why customers are performing certain behaviors. Why are they having success or why are they failing? It's an invaluable tool. What do you dislike? I wish that I could export data from a search and have the export include a column that denotes the date (or another attribute of what I just queried. What problems are you solving with the product? What benefits have you ...
Read more
NR
Nick R
01/04/18
My Favorite Analytics Tool
What do you like best? After using Analytics to understand high-level patterns, Session Replay helps to understand why customers are performing certain behaviors. Why are they having success or why are they failing? It's an invaluable tool. What do you dislike? I wish that I could export data from a search and have the export include a column that denotes the date (or another attribute) of what I just queried. What problems are you solving with the product? What benefits have you ...
Read more
01/04/18
Too buggy
What do you like best? I liked the playback functionalities rendering which is more accurate than hotjars. Dropdown do not render well though. What do you dislike? Lot of minor bugs and the product seem to promise more than it delivers. The dashboards say one thing first then something else later. The UI leaves lots to wish for, hotjar is way more intuitive. Quite a lot of reload bugs. I used it now for 4-5 hours and report on bug an hour. Not what I usually have to do... ...
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AL
Anders L
01/04/18
Too buggy
What do you like best? I liked the playback functionalities rendering which is more accurate than hotjars. Dropdown do not render well though. What do you dislike? Lot of minor bugs and the product seem to promise more than it delivers. The dashboards say one thing first then something else later. The UI leaves lots to wish for, hotjar is way more intuitive. Quite a lot of reload bugs. I used it now for 4-5 hours and report on bug an hour. Not what I usually have to do... ...
Read more
GS
Gwendolynn S
12/27/17
Irreplaceable Feedback Tool to Find Customer Pain Points and Areas for Improvement
What do you like best? Well organized and easy to pinpoint customer problems quickly. What do you dislike? The amount of time it can take to watch lots of video. What problems are you solving with the product? What benefits have you realized? Finding usability issues and areas of improvement in our software. This software has reinforced some of what we already knew (good for getting traction on items) and also shown new, in your face obvious things that we just overlooked ...
Read more
12/27/17
Irreplaceable Feedback Tool to Find Customer Pain Points and Areas for Improvement
What do you like best? Well organized and easy to pinpoint customer problems quickly. What do you dislike? The amount of time it can take to watch lots of video. What problems are you solving with the product? What benefits have you realized? Finding usability issues and areas of improvement in our software. This software has reinforced some of what we already knew (good for getting traction on items and also shown new, in your face obvious things that we just overlooked because we ...
Read more
12/26/17
Great Insight Into Customer Behavior
What do you like best? It gives me a great understanding of my customers behavior to make sure I’m reaching out with the right assistance to help them be successful What do you dislike? We can’t separate our admin portal from being tracked so ita hard to get accurate analytics What problems are you solving with the product? What benefits have you realized? Understand customer behavior and knowing where to update the UI to make their lives easier
CS
Caitlin S
12/26/17
Great Insight Into Customer Behavior
What do you like best? It gives me a great understanding of my customers behavior to make sure I’m reaching out with the right assistance to help them be successful What do you dislike? We can’t separate our admin portal from being tracked so ita hard to get accurate analytics What problems are you solving with the product? What benefits have you realized? Understand customer behavior and knowing where to update the UI to make their lives easier
