9.6
Spot Score
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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Showing 201-210 out of 276
02/07/18
great for learning what our ux is on our website and app
What do you like best? We are able to see sessions for prospects and customers - to help improve our website and app What do you dislike? The UI could use some better filtering / organization for saving visitor types Recommendations to others considering the product: great for seeing what user experience is like - learning from it - and improving What problems are you solving with the product? What benefits have you realized? improving our user experience
DK
DJ K
02/07/18
great for learning what our ux is on our website and app
What do you like best? We are able to see sessions for prospects and customers - to help improve our website and app What do you dislike? The UI could use some better filtering / organization for saving visitor types Recommendations to others considering the product: great for seeing what user experience is like - learning from it - and improving What problems are you solving with the product? What benefits have you realized? improving our user experience
01/24/18
Essential tool for anyone building a web based software product.
What do you like best? It records everything making it easy for us to get down to a UX problem, support issue or sales opportunity. What do you dislike? The UI is a little over whelming - lots of detail that probably could be simplified. Playback isn't always smooth and the timeline on the playback isn't always clear What problems are you solving with the product? What benefits have you realized? User testing and evaluating support issues for customers.
AG
Aaron G
01/24/18
Essential tool for anyone building a web based software product.
What do you like best? It records everything making it easy for us to get down to a UX problem, support issue or sales opportunity. What do you dislike? The UI is a little over whelming - lots of detail that probably could be simplified. Playback isn't always smooth and the timeline on the playback isn't always clear What problems are you solving with the product? What benefits have you realized? User testing and evaluating support issues for customers.
MR
Mallory R
01/19/18
Full insight into the customer journey
What do you like best? I love the ability to see how my customer is reacting to my site. We can make sure are UI is as intended and we can easily see if new features on our site are impacting the customer journey. I also love their ability to detect when users on our site are frustrated and we can check out what happened. What do you dislike? No issues to gripe about thus far on their tool. It does take a lot of time to watch each user journey, but the insight gained is worth ...
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01/19/18
Full insight into the customer journey
What do you like best? I love the ability to see how my customer is reacting to my site. We can make sure are UI is as intended and we can easily see if new features on our site are impacting the customer journey. I also love their ability to detect when users on our site are frustrated and we can check out what happened. What do you dislike? No issues to gripe about thus far on their tool. It does take a lot of time to watch each user journey, but the insight gained is worth it. ...
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UI
User in Design
01/16/18
Great for behavioral research
What do you like best? Seeing the visuals of users as they click through your site was huge for my business. It really helps for qualitative and behavioral research on top of your google analytics. What do you dislike? I used a chat feature with the site that was a third party. It would have been great to chat with users as I could see them going through the site. Some kind of integration would have even sufficed. Recommendations to others considering the product: ...
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01/16/18
Great for behavioral research
What do you like best? Seeing the visuals of users as they click through your site was huge for my business. It really helps for qualitative and behavioral research on top of your google analytics. What do you dislike? I used a chat feature with the site that was a third party. It would have been great to chat with users as I could see them going through the site. Some kind of integration would have even sufficed. Recommendations to others considering the product: Definitely use ...
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01/16/18
Comprehensive, transparent view of client activity in one tool
What do you like best? The search algorithm is effective in being able to search by email, which I always found to be confusing and inaccurate in other tools (like Pendo that were also made to keep tabs on client activity. What is most important is the ability to see, in full form, how our clients are using our platform and identify holes/opportunities to improve their usage. What do you dislike? When searching for client activity, you do have to change the date range for which you're ...
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UI
User in Computer Software
01/16/18
Comprehensive, transparent view of client activity in one tool
What do you like best? The search algorithm is effective in being able to search by email, which I always found to be confusing and inaccurate in other tools (like Pendo) that were also made to keep tabs on client activity. What is most important is the ability to see, in full form, how our clients are using our platform and identify holes/opportunities to improve their usage. What do you dislike? When searching for client activity, you do have to change the date range for which ...
Read more
