FullStory Reviews in January 2025: User Ratings, Pros & Cons

Great for my support team

What do you like best? I love that full story allows my support team to get a full picture of the bug or incident reported. What do you dislike? Not much its really easy to use and intuitive. What problems are you solving with the product? What benefits have you realized? This allows my support team to quickly determine whether something a user encountered was user error or a bug. If it is the former, this often times allows us to publish same-day help center articles or ...

Clear picture of our customers

What do you like best? I don’t know how our business survived before fullstory. We use it for customer support, marketing, and product. It helps us constantly learn how our customers use our platform. What do you dislike? The reporting that is out of the box could be improved but I imagine our company might have a more unique need What problems are you solving with the product? What benefits have you realized? Recording user engagement We have benefited from learning ...

Support necessity

What do you like best? We use it for supporting our customers on a daily basis. We can see what changes were made and where the changes were made. We have customers who use VA's, so Full Story will show us the location of a change made by the customer. We can also see the use of specific pages/features. Tracking what features get used the most and what gets used the least. We cannot imagine not having Full Story. What do you dislike? It does take a bit of on boarding. For the ...

One of the easiest tools to use

What do you like best? One of the easiest tools to use as a new user. Felt like I've been using the tool forever from the get go and was really easy to learn. Great for any team who wants to make sure they're building the best possible user experience for their customers. What do you dislike? Can't really think of anything that I disliked about it What problems are you solving with the product? What benefits have you realized? We're able to see exactly how our customers are ...

Insightful experience

What do you like best? Some of the features that stand out 1. You can view live sessions to see user pain point s and friction areas 2. You can use segments to create a marketing funnel based on user journey and actions completed 3. Easy to read data. 4. Great illustrations of data points through graphs etc. What do you dislike? There are multiple ways, an admin can misuse the data and put stakeholders at risk. There is also a lack of privacy as users don't know ...

good product

What do you like best? it is easy to use and easy to implement What do you dislike? the subscription has limits and can get expensive What problems are you solving with the product? What benefits have you realized? reviewing user experiences

good product

What do you like best? it is easy to use and easy to implement What do you dislike? the subscription has limits and can get expensive What problems are you solving with the product? What benefits have you realized? reviewing user experiences

This tool changes my job for the better.

What do you like best? Sometimes it can be difficult to know whether an issue is related to the product or simply user error. Fullstory allows me to get to the crux of the problem sooner than ever. The insights are unmatchable. What do you dislike? I haven't had many issues with Fullstory - we do have a lot of data redacted through the tool, but I understand this is related to privacy considerations so I wouldn't necessarily consider this a negative. What problems are you solving with ...

This tool changes my job for the better.

What do you like best? Sometimes it can be difficult to know whether an issue is related to the product or simply user error. Fullstory allows me to get to the crux of the problem sooner than ever. The insights are unmatchable. What do you dislike? I haven't had many issues with Fullstory - we do have a lot of data redacted through the tool, but I understand this is related to privacy considerations so I wouldn't necessarily consider this a negative. What problems are you solving ...

The free version is incredibly helpful

What do you like best? It's easy to quickly see how people use your site, and make design changes based on those patterns. Especially for a simple, personal website, it's miles better than Google Analytics because it provides actual session playback. What do you dislike? As far as usability, nothing comes to mind. But it would be nice to have a lower-cost option than the $299/mo. I'm using this for a personal portfolio site, not a business, so I just can't afford the current ...