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9.6

Spot Score

FullStory - Heat Map Software

FullStory Reviews in April 2025: User Ratings, Pros & Cons

Track every move, understand your users.

4.4

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FullStory Reviews & Ratings

4.4

Very Good

Based on 509 ratings & 276 reviews

Rating Distribution

Excellent

(233)

Very Good

(36)

Good

(4)

Poor

(2)

Terible

(1)

Expert's Review

FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more

FullStory pros and cons

  • Provides detailed analytics and metrics for understanding user behavior effectively.

  • Easy to set up and implement, with quick access to data insights.

  • Offers real-time feedback and alerts to improve user experience and product quality.

  • Great for tracking user sessions, identifying pain points, and making data-driven decisions.

  • May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.

  • Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.

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Showing 181-190 out of 276

02/27/19

4.5 out of 5

UX, Bugs, and Time Saved!

What do you like best? FullStory offers a beefy dashboard with a number of amazing tools. For us, the bugs and dev tools have been instrumental in solving problems. Our users have now become our QA testers and some of the bugs we knew about, but could never replicate have a log of what was happening live and in color! The ability to watch our users go through our site is helpful enough, but adding in the dev tools and console logging has been clutch. We have found a number of bugs that ...

Read more

AI

Administrator in Marketing and Advertising

02/27/19

4.5 out of 5

UX, Bugs, and Time Saved!

What do you like best? FullStory offers a beefy dashboard with a number of amazing tools. For us, the bugs and dev tools have been instrumental in solving problems. Our users have now become our QA testers and some of the bugs we knew about, but could never replicate have a log of what was happening live and in color! The ability to watch our users go through our site is helpful enough, but adding in the dev tools and console logging has been clutch. We have found a number of bugs ...

Read more

12/13/18

5 out of 5

Don't be a Fool! know the whole story

What do you like best? I can literally know what happened, or is happenING in real time. It allows me to truly know what went wrong in a Customer's shopping session and not have to rely on their perception of a problem. What do you dislike? Sometimes the IP and cookie searches aren't accurate; Due to privacy issues, I can't see a full rendering of the Checkout experience, which can hinder my ability to more appropriately assessa troubled session. THis can especially be a problem in ...

Read more

UI

User in Internet

12/13/18

5 out of 5

Don't be a Fool! know the whole story

What do you like best? I can literally know what happened, or is happenING in real time. It allows me to truly know what went wrong in a Customer's shopping session and not have to rely on their perception of a problem. What do you dislike? Sometimes the IP and cookie searches aren't accurate; Due to privacy issues, I can't see a full rendering of the Checkout experience, which can hinder my ability to more appropriately assessa troubled session. THis can especially be a problem in ...

Read more

JJ

Jeffery J

12/13/18

4.5 out of 5

The best way to see what's really happening with users

What do you like best? As a developer, I like being able to actually watch sessions of users especially when having trouble debugging What do you dislike? Sometimes css doesn't come through perfectly along with other visual quirks, but despite that it's still an amazing tool What problems are you solving with the product? What benefits have you realized? Debugging. Sometimes bugs are hard to find, and sometimes bugs are hard to re-create. Being able to see exactly what a user ...

Read more

12/13/18

4.5 out of 5

The best way to see what's really happening with users

What do you like best? As a developer, I like being able to actually watch sessions of users especially when having trouble debugging What do you dislike? Sometimes css doesn't come through perfectly along with other visual quirks, but despite that it's still an amazing tool What problems are you solving with the product? What benefits have you realized? Debugging. Sometimes bugs are hard to find, and sometimes bugs are hard to re-create. Being able to see exactly what a user did ...

Read more

RD

Rengado D

11/18/18

4.5 out of 5

The only tool that really helps me to understand my users

What do you like best? Video recording is PIXEL PERFECT - almost 100% accurate to how the visitor really see in the website allows me to understand exactly how my users witness the website User interface is really flexible, enables me to filter by every parameter exist - time, date and even more complex like user agent What do you dislike? Creating funnels is missing in FullStory, currently this mechanism is too simple compared to the one in Mixpanel - now I have to export it to ...

Read more

11/18/18

4.5 out of 5

The only tool that really helps me to understand my users

What do you like best? Video recording is PIXEL PERFECT - almost 100% accurate to how the visitor really see in the website allows me to understand exactly how my users witness the website User interface is really flexible, enables me to filter by every parameter exist - time, date and even more complex like user agent What do you dislike? Creating funnels is missing in FullStory, currently this mechanism is too simple compared to the one in Mixpanel - now I have to export it to ...

Read more

07/30/18

4.5 out of 5

Amazing tool to see how your customers interact

What do you like best? Simple to search, easy playback modes, can sort by company/individual/etc. What do you dislike? The dashboard gets a little messy and trying to create multiple lists becomes a little cumbersome at times. It also can't pull from mapbox which makes it a little more difficult for us. What problems are you solving with the product? What benefits have you realized? We use this to track our clients in-app to see when and how much they are using the platform and to ...

Read more

UI

User in Sports

07/30/18

4.5 out of 5

Amazing tool to see how your customers interact

What do you like best? Simple to search, easy playback modes, can sort by company/individual/etc. What do you dislike? The dashboard gets a little messy and trying to create multiple lists becomes a little cumbersome at times. It also can't pull from mapbox which makes it a little more difficult for us. What problems are you solving with the product? What benefits have you realized? We use this to track our clients in-app to see when and how much they are using the platform ...

Read more