FullStory Reviews in April 2025: User Ratings, Pros & Cons

Clear picture of our customers

What do you like best? I don’t know how our business survived before fullstory. We use it for customer support, marketing, and product. It helps us constantly learn how our customers use our platform. What do you dislike? The reporting that is out of the box could be improved but I imagine our company might have a more unique need What problems are you solving with the product? What benefits have you realized? Recording user engagement We have benefited from learning ...

Support necessity

What do you like best? We use it for supporting our customers on a daily basis. We can see what changes were made and where the changes were made. We have customers who use VA's, so Full Story will show us the location of a change made by the customer. We can also see the use of specific pages/features. Tracking what features get used the most and what gets used the least. We cannot imagine not having Full Story. What do you dislike? It does take a bit of on boarding. For the ...

Get a complete story of what your customer are doing onsite

What do you like best? It helps a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. A good tool to learn about users behavior and how to adapt to their needs and make their experience much better. What do you dislike? It was pretty complete, not much to dislike. Although having a slow internet would make viewing the video replays a bit slow to upload and watch one by one. What problems are you solving with the ...

What better way to see how users see your site?

What do you like best? FullStory really allows you to see how users interact with your site and where there is room for improvement. What do you dislike? It can be hard to find a user and/or a user falls under multiple usernames. Sometimes the actions on the right hand side could be more descriptive. You should be able to close that section too. And for smaller screens the buttons at the bottom overlap each other. For instance, if I'm on mobile and looking at a session, I can't ...

FullStory Review

What do you like best? FullStory enables us to quickly troubleshoot support issues and it provides invaluable product insights that we can leverage to make informed decisions. What do you dislike? Some times there is almost too much information and it can be overwhelming. Going in with a specific target and goal is needed in this case. What problems are you solving with the product? What benefits have you realized? Our support team uses it to troubleshoot issues and ...

One of the easiest tools to use

What do you like best? One of the easiest tools to use as a new user. Felt like I've been using the tool forever from the get go and was really easy to learn. Great for any team who wants to make sure they're building the best possible user experience for their customers. What do you dislike? Can't really think of anything that I disliked about it What problems are you solving with the product? What benefits have you realized? We're able to see exactly how our customers are ...

Insightful experience

What do you like best? Some of the features that stand out 1. You can view live sessions to see user pain point s and friction areas 2. You can use segments to create a marketing funnel based on user journey and actions completed 3. Easy to read data. 4. Great illustrations of data points through graphs etc. What do you dislike? There are multiple ways, an admin can misuse the data and put stakeholders at risk. There is also a lack of privacy as users don't know ...

Pays for itself

What do you like best? Our ability to troubleshoot and hunt down bugs has increased substantially since implementing FullStory. I tried competing products and nothing compared. I'm so happy I finally pulled the trigger. Additionally, I've submitted a couple customer support tickets and the staff has been amazing! What do you dislike? Cost. It's a bit steep, even with the Start Up discount. Moreover, to get the startup discount, we had to pay for a full-year...another tough ...

good product

What do you like best? it is easy to use and easy to implement What do you dislike? the subscription has limits and can get expensive What problems are you solving with the product? What benefits have you realized? reviewing user experiences

good product

What do you like best? it is easy to use and easy to implement What do you dislike? the subscription has limits and can get expensive What problems are you solving with the product? What benefits have you realized? reviewing user experiences