FullStory Reviews in April 2025: User Ratings, Pros & Cons

An amazing tool for visitor behavior insight

What do you like best? FullStory gives more than a glimpse into customer and prospect behavior. It can be used to identify site issues, identify user errors, and observe patterns of browsing among products. It's like a DVR of user visits, a window into what they saw and did. You can even see "rage clicks" at a glance to find frustrating pages (slow load time or buttons with issues, etc.) The ability to tie in with an Intercom account means that on visitor chats, you can easily click into ...

FullStory has changed our Product for the better

What do you like best? FullStory helps us catch bugs and inefficiencies we did not know exist which we can then use to create support tickets for our Dev team. We have caught many bugs just from watching sessions of users. It's easy enough for anyone at our company to login and take a look at sessions - so even people with no Dev experience can provide real time support for customers when they report issues. Also, being able to leave notes at certain times of the sessions is great for ...

Easy to use, but few improvements

What do you like best? Fullstory is very easy to use. The filtering is great. Very smooth installation with Segment also. What do you dislike? Getting slower and slower. Few new features and improvements. Recommendations to others considering the product: There are cheaper alternatives depending on your need and number of users. What problems are you solving with the product? What benefits have you realized? Identifying bugs and ux research.

Amazing onboarding and support experience

What do you like best? We have been using the free version for a while and it's been of great value. We're now undergoing a trial of certain Enterprise features to try and increased the value to the business. We had to engage with technical support about a particular issue and the experience was just amazing compared to other big and market leader vendors. Outstanding customer experience from our perspective and their responsiveness is unmatched. The pixel-perfect screen recording ...

Full Story makes it so easy to see how users use our app

What do you like best? The Rage Click and the Session Replay features are perfect. You can see exactly where users are getting stuck and fix it immediately. Know who is getting stuck is also great as you can reach out to them and help them. What do you dislike? I haven't yet come across anything I dislike. Recommendations to others considering the product: If you want to build great experiences for your users, you need FullStory. What problems are you solving with the ...

Wouldn't recommend for startups. Too expensive. Non - Transparent pricing

What do you like best? To give a background. We are a startup and had been using Fullstory for almost 2 years. The product is good with features such as: - Checking live sessions of users (which you can check in Hotjar too) - filters based on what actions users has done. - Good UX for team members The onboarding is also seamless, since you need to integrate a tiny bit of code. You can get started within a day. What do you dislike? Pricing. Pricing and only pricing. It ...

Giving more than just session recording!

What do you like best? Compared to other basic session recorders, Fullstory provides easy to implement and easy to use access to the behavior of our users. With more than recording, Fullstory can provide context for us to be able to use this tool for debugging, customer service viewing to help users who may be lost, identifying feedback and qualitative research for our design and product teams, and the launch of Conversions is the best! What do you dislike? Native mobile is still ...

So far so good, but I see room for improvement

What do you like best? We can record our users actions while protecting their personal information. I am able to really study the experience of our users. What do you dislike? There are certain areas that feel like there is a disconnect in the information. It's highly functional and effective. But in how they reference user sessions by timestamps, identical to how they reference specific points mid-session as timestamps, makes it appear as if you're viewing 2 different sets of ...

Excellent way to ethically creep on visitors to your website or online store

What do you like best? Organized interface, useful insights!!!! What do you dislike? every once in a while playback is slow!! Recommendations to others considering the product: Don't be afraid to tinker around with it! Also make sure to use "live" function while simultaneously on the phone with a customer who is using your website in real time. That way, you can see exactly where they're going wrong (or right!) What problems are you solving with the product? What benefits ...

Great for my support team

What do you like best? I love that full story allows my support team to get a full picture of the bug or incident reported. What do you dislike? Not much its really easy to use and intuitive. What problems are you solving with the product? What benefits have you realized? This allows my support team to quickly determine whether something a user encountered was user error or a bug. If it is the former, this often times allows us to publish same-day help center articles or ...