FullStory Reviews in January 2025: User Ratings, Pros & Cons

Insight into use

What do you like best? With full story, it gives the team greater insight into how users are using our platform. What do you dislike? SInce it's such a detailed tool, it has some issues with quick load times, ease of use, ease of finding cases to look at. What problems are you solving with the product? What benefits have you realized? Having this gives the support team another tool to debug issues and understand how a customer got to a certain point.

Awesome way to dig deeper into user issues quickly

What do you like best? That I can very clearly see what our users were doing to dive into an issue or error. It tells me all of the essential details my team needs to solve a problem fast, and you can even slow the experience down or speed it up to get to an issue quickly. What do you dislike? I dislike that it's difficult to navigate through the steps of a particular session. If a session was 30+ minutes, it can take the team quite a long time to click through or sit there and ...

Awesome way to dig deeper into user issues quickly

What do you like best? That I can very clearly see what our users were doing to dive into an issue or error. It tells me all of the essential details my team needs to solve a problem fast, and you can even slow the experience down or speed it up to get to an issue quickly. What do you dislike? I dislike that it's difficult to navigate through the steps of a particular session. If a session was 30+ minutes, it can take the team quite a long time to click through or sit there and watch ...

Great insights once you know where to look

What do you like best? Being able to see how the individual user actually interacts with your site in incredibly valuable and FullStory does this really well. I really like their rage-click feature, which shows users who click many times in the same place, suggesting that something is broken, not as the user understands it or at the very least very slow. The platform is very simple which, in my mind, is a positive and a negative at the same time. What do you dislike? The simplicity ...

Great insights once you know where to look

What do you like best? Being able to see how the individual user actually interacts with your site in incredibly valuable and FullStory does this really well. I really like their rage-click feature, which shows users who click many times in the same place, suggesting that something is broken, not as the user understands it or at the very least very slow. The platform is very simple which, in my mind, is a positive and a negative at the same time. What do you dislike? The ...

Fullstory Review

What do you like best? I enjoy being able to use the site to verify visitor activity when a customer says they experienced an issue on our site. It is so helpful when I am unable to recreate their action to get the same result they did. We do not have to do this very often, but it helps when customers file chargebacks or make false claims. I also like how easy it is to use the site. All I have to do is log in and search for users by email address! There are many other search filters, ...

Fullstory Review

What do you like best? I enjoy being able to use the site to verify visitor activity when a customer says they experienced an issue on our site. It is so helpful when I am unable to recreate their action to get the same result they did. We do not have to do this very often, but it helps when customers file chargebacks or make false claims. I also like how easy it is to use the site. All I have to do is log in and search for users by email address! There are many other search filters, ...

The full story on FullStory

What do you like best? Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated "Mobile" section is also useful for us, as we get a fair whack of traffic from smartphones/tablets. What do you dislike? The tool gives you everything, which is great - but you then have to spend a lot of time ...

The full story on FullStory

What do you like best? Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated "Mobile" section is also useful for us, as we get a fair whack of traffic from smartphones/tablets. What do you dislike? The tool gives you everything, which is great - but you then have to spend a lot of time ...

now we can understand through FullStory all our clients.

What do you like best? It provides an optimal visualization that reflects important and precise user data and in this way, as a company, we can obtain a better support service and also provide information that will allow us to improve products. What do you dislike? The cost version offers a greater number of tools, but it is not out of this world as it is a little slow when loading videos, but it is still a very good option. Recommendations to others considering the product: ...