9.6
Spot Score
Track every move, understand your users.
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FullStory offers custom pricing plan
FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability to track user behavior, analyze sessions, and generate valuable insights to enhance user experience. Many users appreciate the ease of setting up dashboards for quick ...Read more
Provides detailed analytics and metrics for understanding user behavior effectively.
Easy to set up and implement, with quick access to data insights.
Offers real-time feedback and alerts to improve user experience and product quality.
Great for tracking user sessions, identifying pain points, and making data-driven decisions.
May require some time to explore the full range of features, which can be overwhelming for new users without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
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Showing 141-150 out of 276
UI
User in Information Technology and Services
03/19/20
Helped give us more visibility
What do you like best? Fullstory gave us more visibility on user actions. It allowed us to better understand how we can improve our processes for users. Being able to see what is happening from the perspective of the user has been helpful in troubleshooting for user support. What do you dislike? I found the navigation a little challenging at times, which may have been an error on my part though. Recommendations to others considering the product: I would recommend FullStory ...
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LK
Liubomyr K
03/19/20
Great tool to understand customers
What do you like best? That it shows console errors and user activities What do you dislike? Sometimes it is hard to find proper sessions What problems are you solving with the product? What benefits have you realized? how users interact with new features, what problems they are facing
UI
User in Internet
03/19/20
Get to know your users.
What do you like best? This tool has enabled our team to do a few things that helped up make our product better. 1. When bugs would happen in production it was easy to find users that ran into those problems and see exactly how to replicate. 2. When ideating and planning it's nice to follow users through their use of the site and see the pain points they experience. We saw abandoned forms due to poor messaging, broken link pathing due to unclear link text. All easy fixes that ...
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UI
User in Internet
03/19/20
Big fan
What do you like best? We have Fullstory integrated with our app so it's easy to track down recordings for specific users, which is my biggest use case. What do you dislike? When browsing through recordings by the url the user was on at the time, Fullstory can be difficult to use. It can take a lot of clicks to cycle through the recordings. I wish there were more filters based on location or other user data to make this simpler. What problems are you solving with the product? ...
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UI
User in Internet
03/19/20
straightforward visuals of user behavior
What do you like best? My favorite feature is the speed up/down settings. These really help us "get to the point" of what we're looking for and generally save time. Same with the even markers on the users timeline. We can see when clicks & input actually happen. What do you dislike? I dislike the way user sessions are organized. Its no great visually. I feel that this could be improved. What problems are you solving with the product? What benefits have you realized? ...
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UI
User in Information Technology and Services
03/19/20
Step into a user's shoes
What do you like best? Fullstory is a great tool for seeing how users actually interact with your site. It allows you to see the flow of how they consumed your site, where the pain points are, and how they got from point A to point B. What do you dislike? For first time users, the interface can be a little intimidating. It can be a little difficult to figure out how to view user interaction on page X or find certain interactions. What problems are you solving with the product? ...
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UI
User in Marketing and Advertising
03/19/20
Useful tool. Kind of expensive.
What do you like best? Excellent for debugging purposes, where something has gone wrong and you need to figure out how that happened. What do you dislike? Can be hard to figure out what's going on if a user is switching tabs around or jumping between windows. It has some redundancies with other analytics tools we use, where the high price makes it hard to use for a lot of tasks where the others tools do the analytics better. Recommendations to others considering the product: ...
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UI
User in Internet
03/05/20
Don't be a Fool! know the whole story
What do you like best? I can literally know what happened, or is happenING in real time. It allows me to truly know what went wrong in a Customer's shopping session and not have to rely on their perception of a problem. What do you dislike? Sometimes the IP and cookie searches aren't accurate; Due to privacy issues, I can't see a full rendering of the Checkout experience, which can hinder my ability to more appropriately assessa troubled session. THis can especially be a problem in ...
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MH
Mike H
02/24/20
Understand the experience that our customers are having
SR
Shubham R
02/13/20
FullStory - Amazing tracking of your own customers.
What do you like best? Accurate tracking of customer's actions. This makes me easier to locate the error which my customers may be facing. What do you dislike? I really do not dislike anything in FullStory. Its like, so far, so good. I can update some dislikes if I happen to change my mind.. :) Recommendations to others considering the product: Its a good tracking tool. You can make sure that the customes are on the right path with respect to this. Good tool for the support ...
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