FullStory Reviews in April 2025: User Ratings, Pros & Cons

The only way to understand our user experience

What do you like best? I have been using FullStory just short of a year and it has changed the way I handle support cases related to UX. It's one thing to receive feedback from a user but to be able to see exactly what occurred during their journey has elevated our levels of support and helped our product teams understand if/when improvements need to be made. Not to mention you can also identify instances where user error has occurred and avoid unnecessary back and forth. What do you ...

Super helpful information

What do you like best? I like that you can see exactly how a user experiences your site. It's been helpful for us to get an understanding of how people are interacting with a tool and what you can make better What do you dislike? The search function is not the most intuitive thing to navigate. Recommendations to others considering the product: Make sure you utilize it! It's easy to just set and forget but use it to see how your users interact with the site! What ...

Know your product is performing! Watch customers interact real time.

What do you like best? Understanding your customer and their interaction and engagement with your product is intrinsic to your success. How can you get your whole team appreciating that journey from many different sources of data? Performance reporting, customer service feedback, chatbot or in funnel messaging let’s you know something might be wrong but how do you find and instantly understand the issue and can share it with your team? Or perhaps you operate in a highly regulated field ...

Fullstory review

What do you like best? I love being able to see how real users interact with our website. Seeing the actual user journey in action makes it so much easier to understand why users run into trouble or are able to succeed down their path. What do you dislike? It is difficult for us to attach an ROI to our use of this tool. We can tell what users are doing but not why or whether this is the ideal path or not. It is not feasible to watch all videos so this supplements a different ...

Brilliant product analytics tool

What do you like best? The most beautiful and intuitive UI to help a Support and Product staff understand how customers are using your website. What do you dislike? Nothing - it's just brilliant at what it does. Recommendations to others considering the product: Do it - it'll change your life. What problems are you solving with the product? What benefits have you realized? We understand the issues users have with our software and can both guide them and debug issues ...

Like looking right over a user's shoulder

What do you like best? I love that it tracks a user's activity across multiple pages, detects inactivity periods, and means a lot less time asking users what they've done when they got into a jam. What do you dislike? The images you see are sometimes misaligned just enough to be inaccurate. An example is that a piece of UI may appear not on-screen in FS, but when we look it actually is on-screen. A relatively minor inconvenience, given the rest of the value. What problems are ...

this was great for product development

What do you like best? tracking dropoff as we build out an optimize our GTM product What do you dislike? location of user is not always accurate or on point Recommendations to others considering the product: if you are a new saas product looking for indepth insight as to what your users are doing go with it What problems are you solving with the product? What benefits have you realized? tracking drop off in product and where people abandon

Get the Full Story of what your customers are experiencing

What do you like best? For support cases this is phenomenal as it can clear all of the uncertainty of what happened. No more waiting a week to get on a call and try to reproduce only to find out that you missed 1 step and couldn't now reproduce. User Analytics it does ok at. When you want to know what it looks like when people move through a conversion funnel you can watch the clicks and see the pause in-between seeing the CTA and it actually getting clicked in order to make informed ...

It's a good tool to check the user experience for your app

What do you like best? A simple and quick way to check the user experience of the app What do you dislike? Nothing, It fits good enough for my needs. What problems are you solving with the product? What benefits have you realized? We are trying to understand the user's behavior via FullStory, whether our customers going in the right direction through the flow which was expected or not, we can particularly watch the users who were struggling with our UX if not - we will ...

Great tool for developers

What do you like best? It is easy to use and tells me the 'full story' of what my users are doing on my website. What do you dislike? There is nothing that I dislike, really. Recommendations to others considering the product: If you have a lot of users of your website and there are complex interfaces then FullStory is a valuable tool. What problems are you solving with the product? What benefits have you realized? I have not had any problems with FullStory. The main ...