FullStory Reviews in January 2025: User Ratings, Pros & Cons

Great for launching a new website or product

What do you like best? I am admittedly not a power user of Fullstory. What I like best about it is how easy it is to watch a session in your preferred way. You can skip inactivity and you can watch in 2x, 4x, etc. . What do you dislike? It has a lot of potential to be great. In our case, we don't have a ton of time to watch each and every Fullstory session. I don't like that there's no way to aggregate data so they're more meaningful. I like a top-down approach to evaluating ...

Fullstory is a must have tool for support and product teams

What do you like best? Fullstory is a fantastic product for keeping an eye on how people are using my products on a daily basis. What do you dislike? I'm still struggling with the new UI for searching for events or users, I was able to find results quicker in the old design. What problems are you solving with the product? What benefits have you realized? This tool has been fantastic for our Product Management & Customer Support teams to keep an eye on our clients.

Fullstory is a must have tool for support and product teams

What do you like best? Fullstory is a fantastic product for keeping an eye on how people are using my products on a daily basis. What do you dislike? I'm still struggling with the new UI for searching for events or users, I was able to find results quicker in the old design. What problems are you solving with the product? What benefits have you realized? This tool has been fantastic for our Product Management & Customer Support teams to keep an eye on our clients.

FullStory their technical service is not very good

What do you like best? It has a fairly easy-to-use interface, which greatly simplifies the understanding of its use, since basically its learning was based on “learning by use”. It provides a window to see the operation of my website, allowing me to see and analyze the interaction between users and my website, in addition, thanks to this functionality I am able to see in real time what are the possible failures that may occur to users users (in case they appear) while browsing my ...

Fullstory review

What do you like best? I love being able to see how real users interact with our website. Seeing the actual user journey in action makes it so much easier to understand why users run into trouble or are able to succeed down their path. What do you dislike? It is difficult for us to attach an ROI to our use of this tool. We can tell what users are doing but not why or whether this is the ideal path or not. It is not feasible to watch all videos so this supplements a different ...

Useful tool. Kind of expensive.

What do you like best? Excellent for debugging purposes, where something has gone wrong and you need to figure out how that happened. What do you dislike? Can be hard to figure out what's going on if a user is switching tabs around or jumping between windows. It has some redundancies with other analytics tools we use, where the high price makes it hard to use for a lot of tasks where the others tools do the analytics better. Recommendations to others considering the product: ...

So far so good, but I see room for improvement

What do you like best? We can record our users actions while protecting their personal information. I am able to really study the experience of our users. What do you dislike? There are certain areas that feel like there is a disconnect in the information. It's highly functional and effective. But in how they reference user sessions by timestamps, identical to how they reference specific points mid-session as timestamps, makes it appear as if you're viewing 2 different sets of ...

Useful, if not entirely reliable, platform.

What do you like best? Allows us to see real-time errors and UX issues within our platform. What do you dislike? Unreliable service, often buggy and not actually pulling in information in real-time Recommendations to others considering the product: Determine your need for 100% up to date/live user sessions. If the need is great, maybe search elsewhere. What problems are you solving with the product? What benefits have you realized? Platform UX and bug awareness

Useful, if not entirely reliable, platform.

What do you like best? Allows us to see real-time errors and UX issues within our platform. What do you dislike? Unreliable service, often buggy and not actually pulling in information in real-time Recommendations to others considering the product: Determine your need for 100% up to date/live user sessions. If the need is great, maybe search elsewhere. What problems are you solving with the product? What benefits have you realized? Platform UX and bug awareness

Insight into use

What do you like best? With full story, it gives the team greater insight into how users are using our platform. What do you dislike? SInce it's such a detailed tool, it has some issues with quick load times, ease of use, ease of finding cases to look at. What problems are you solving with the product? What benefits have you realized? Having this gives the support team another tool to debug issues and understand how a customer got to a certain point.