FullStory Reviews in January 2025: User Ratings, Pros & Cons

Step into a user's shoes

What do you like best? Fullstory is a great tool for seeing how users actually interact with your site. It allows you to see the flow of how they consumed your site, where the pain points are, and how they got from point A to point B. What do you dislike? For first time users, the interface can be a little intimidating. It can be a little difficult to figure out how to view user interaction on page X or find certain interactions. What problems are you solving with the product? ...

Excellent way to ethically creep on visitors to your website or online store

What do you like best? Organized interface, useful insights!!!! What do you dislike? every once in a while playback is slow!! Recommendations to others considering the product: Don't be afraid to tinker around with it! Also make sure to use "live" function while simultaneously on the phone with a customer who is using your website in real time. That way, you can see exactly where they're going wrong (or right!) What problems are you solving with the product? What benefits ...

FullStory Review

What do you like best? FullStory enables us to quickly troubleshoot support issues and it provides invaluable product insights that we can leverage to make informed decisions. What do you dislike? Some times there is almost too much information and it can be overwhelming. Going in with a specific target and goal is needed in this case. What problems are you solving with the product? What benefits have you realized? Our support team uses it to troubleshoot issues and ...

Solid for session viewing

What do you like best? Session recording capabilities and interface. The way that you can search for a specific set of videos and then be able to watch them in a series. What do you dislike? Funnel creation. The way the search works to find sessions is very flexible. With that flexibility it also tends to be a bit complicated when quickly trying to find some funnel information. What problems are you solving with the product? What benefits have you realized? Understanding and ...

Solid for session viewing

What do you like best? Session recording capabilities and interface. The way that you can search for a specific set of videos and then be able to watch them in a series. What do you dislike? Funnel creation. The way the search works to find sessions is very flexible. With that flexibility it also tends to be a bit complicated when quickly trying to find some funnel information. What problems are you solving with the product? What benefits have you realized? Understanding and ...

Full insight into the customer journey

What do you like best? I love the ability to see how my customer is reacting to my site. We can make sure are UI is as intended and we can easily see if new features on our site are impacting the customer journey. I also love their ability to detect when users on our site are frustrated and we can check out what happened. What do you dislike? No issues to gripe about thus far on their tool. It does take a lot of time to watch each user journey, but the insight gained is worth ...

Full insight into the customer journey

What do you like best? I love the ability to see how my customer is reacting to my site. We can make sure are UI is as intended and we can easily see if new features on our site are impacting the customer journey. I also love their ability to detect when users on our site are frustrated and we can check out what happened. What do you dislike? No issues to gripe about thus far on their tool. It does take a lot of time to watch each user journey, but the insight gained is worth it. ...

Great way to know how your customers are using Breezy + Issue Trouble Shooting

What do you like best? You can easily go into a user's profile, view, and annotate their recording. Super simple to find each user and lots of filtering options. You can also identify customers who 'rage click' so you can reach out to them to prevent churn and retain users. What do you dislike? When/If you hit your limit for sessions in a month, they stop recording sessions until you upgrade or the next month starts. Even if you upgrade during that month, from the time it goes over ...

Great way to know how your customers are using Breezy + Issue Trouble Shooting

What do you like best? You can easily go into a user's profile, view, and annotate their recording. Super simple to find each user and lots of filtering options. You can also identify customers who 'rage click' so you can reach out to them to prevent churn and retain users. What do you dislike? When/If you hit your limit for sessions in a month, they stop recording sessions until you upgrade or the next month starts. Even if you upgrade during that month, from the time it goes over ...

Great for launching a new website or product

What do you like best? I am admittedly not a power user of Fullstory. What I like best about it is how easy it is to watch a session in your preferred way. You can skip inactivity and you can watch in 2x, 4x, etc. . What do you dislike? It has a lot of potential to be great. In our case, we don't have a ton of time to watch each and every Fullstory session. I don't like that there's no way to aggregate data so they're more meaningful. I like a top-down approach to evaluating ...