FullStory Reviews in April 2025: User Ratings, Pros & Cons

Fullstory is an analytical tools with more data with more users

What do you like best? 1.) Fullstory provides more filters to search data in a very accurate manner 2.) It can support multiple users 3.) User able to create more segments 4.) Shows list of recent segments 5.) Can provide daily,weekly,monthly and yearly report 6.) Generate Metrics format report 7.) Shows report in different format i.e. graph, bar etc. 8.) Proper tutorial video available 9.) Dashboard facility also available What do you dislike? 1.) Need ...

FullStory their technical service is not very good

What do you like best? It has a fairly easy-to-use interface, which greatly simplifies the understanding of its use, since basically its learning was based on “learning by use”. It provides a window to see the operation of my website, allowing me to see and analyze the interaction between users and my website, in addition, thanks to this functionality I am able to see in real time what are the possible failures that may occur to users users (in case they appear) while browsing my ...

Easy to Understand User Research

What do you like best? I like the categories that FullStory groups website interaction with, such as rage clicks and dead clicks. It makes it much easier to get a full picture of how my company’s website is doing and trends are easier to understand. The alerts feature is perfect for when I need to know if something is wrong or not performing as expected. What do you dislike? I would prefer if some categories were more specific, for example if alerts could be set based on the day of ...

now we can understand through FullStory all our clients.

What do you like best? It provides an optimal visualization that reflects important and precise user data and in this way, as a company, we can obtain a better support service and also provide information that will allow us to improve products. What do you dislike? The cost version offers a greater number of tools, but it is not out of this world as it is a little slow when loading videos, but it is still a very good option. Recommendations to others considering the product: ...

Helpful and time saving

What do you like best? Our company saves time using Fullstory's session replay for bugs. Before Fullstory, we would have to recreate bugs, or assume what the error was. Now with session replay, we simply watch the users experience to identify the issues. I like the data from our custom segments. I can easily create a segment to measure engagement, friction, and the overall UX of a specific page or function. The zendesk integration is one of the biggest perks. We can easily see the ...

Pretty good insights, very useful tool. Does have some limitations.

What do you like best? Having the ability to watch a user's session and figure out where they may be getting tripped up or having success, is invaluable. Their segmentation of users is decent, but it could use a bit more work -- I would recommend coupling FullStory with a product analytics tool. What do you dislike? Not very robust segmentation and has limitations for what filters you can add to segments. No way to pull in data from other sources like a CRM. Also, it can be a bit ...

FullStory is awesome

What do you like best? Fantastic product, great out of the box experience. The "time to wow" of FullStory is very short. Excellent customer service. What do you dislike? Pricing model is less favourable than others in the same space. What problems are you solving with the product? What benefits have you realized? Bug monitoring and resolution.

Invaluable tool for our product and marketing teams

What do you like best? Analytics tools can give you data, but numbers don't always tell the whole story. Having the ability to watch user journeys through our app or through certain features has given our team valuable insights to identify UX issues that we wouldn't be able to see by just looking at data. The ability for the UX or support teams to easily share those sessions with our dev teams has also improved our ability to either redesign or debug issues in the app much quicker. ...

Easy way to see where customers are getting tripped up on your site!

What do you like best? Rage click reports...they tend to expose quite a few problematic scenarios. What do you dislike? The UI is quite busy...I'm not what I would consider to be a 'power user' of the tool yet so at times it can seem a bit overwhelming. Recommendations to others considering the product: no additional advice at this time. What problems are you solving with the product? What benefits have you realized? We are looking for parts of our shopping funnel ...

Great tool for finding problems in your web app

What do you like best? Full Story is a great in mix of quantitative data and more qualitative data like user testing. Where other analytics software will show you what happened, Full Story shines by letting you see how it happened. Watching user sessions helps us find out where people are getting stuck and how often, which helps us be more direct in our user research sessions. When I want to know how a feature is performing, Full Story is the first place I go. The features I ...