FullStory Reviews in January 2025: User Ratings, Pros & Cons

Adding new ways to understand the customer experience

What do you like best? Fullstory makes it very easy to analyze how users are using various aspects of the product. You can query for visits to a certain oage, user attributes, etc. It was very easy to set up What do you dislike? There's not much I dislike about using it. Sometimes search can be a bit nuanced to get to exactly what you want. Being able to more easily push in an array of feature flags would be nice. What problems are you solving with the product? What benefits have you ...

See exactly how people use your product!

What do you like best? Not everyone has a perfect memory. It's one thing to shadow a user as you look over their shoulder but your observation alone affects how they perform the task. The best insight a Product Manager can get is by replaying exactly what their users do when they use your product and FullStory allows me to do just that. What do you dislike? It doesn't work with WebGL yet (or not well anyway. One of the products I work on uses WebGL extensively and I'm unable to see how ...

See exactly how people use your product!

What do you like best? Not everyone has a perfect memory. It's one thing to shadow a user as you look over their shoulder but your observation alone affects how they perform the task. The best insight a Product Manager can get is by replaying exactly what their users do when they use your product and FullStory allows me to do just that. What do you dislike? It doesn't work with WebGL yet (or not well anyway). One of the products I work on uses WebGL extensively and I'm unable to see ...

Fullstory is an analytical tools with more data with more users

What do you like best? 1.) Fullstory provides more filters to search data in a very accurate manner 2.) It can support multiple users 3.) User able to create more segments 4.) Shows list of recent segments 5.) Can provide daily,weekly,monthly and yearly report 6.) Generate Metrics format report 7.) Shows report in different format i.e. graph, bar etc. 8.) Proper tutorial video available 9.) Dashboard facility also available What do you dislike? 1.) Need ...

Pretty good insights, very useful tool. Does have some limitations.

What do you like best? Having the ability to watch a user's session and figure out where they may be getting tripped up or having success, is invaluable. Their segmentation of users is decent, but it could use a bit more work -- I would recommend coupling FullStory with a product analytics tool. What do you dislike? Not very robust segmentation and has limitations for what filters you can add to segments. No way to pull in data from other sources like a CRM. Also, it can be a bit ...

Easy way to see where customers are getting tripped up on your site!

What do you like best? Rage click reports...they tend to expose quite a few problematic scenarios. What do you dislike? The UI is quite busy...I'm not what I would consider to be a 'power user' of the tool yet so at times it can seem a bit overwhelming. Recommendations to others considering the product: no additional advice at this time. What problems are you solving with the product? What benefits have you realized? We are looking for parts of our shopping funnel ...

Great tool for finding problems in your web app

What do you like best? Full Story is a great in mix of quantitative data and more qualitative data like user testing. Where other analytics software will show you what happened, Full Story shines by letting you see how it happened. Watching user sessions helps us find out where people are getting stuck and how often, which helps us be more direct in our user research sessions. When I want to know how a feature is performing, Full Story is the first place I go. The features I ...

Super helpful information

What do you like best? I like that you can see exactly how a user experiences your site. It's been helpful for us to get an understanding of how people are interacting with a tool and what you can make better What do you dislike? The search function is not the most intuitive thing to navigate. Recommendations to others considering the product: Make sure you utilize it! It's easy to just set and forget but use it to see how your users interact with the site! What ...

Like looking right over a user's shoulder

What do you like best? I love that it tracks a user's activity across multiple pages, detects inactivity periods, and means a lot less time asking users what they've done when they got into a jam. What do you dislike? The images you see are sometimes misaligned just enough to be inaccurate. An example is that a piece of UI may appear not on-screen in FS, but when we look it actually is on-screen. A relatively minor inconvenience, given the rest of the value. What problems are ...

straightforward visuals of user behavior

What do you like best? My favorite feature is the speed up/down settings. These really help us "get to the point" of what we're looking for and generally save time. Same with the even markers on the users timeline. We can see when clicks & input actually happen. What do you dislike? I dislike the way user sessions are organized. Its no great visually. I feel that this could be improved. What problems are you solving with the product? What benefits have you realized? ...