FullStory Reviews in January 2025: User Ratings, Pros & Cons

Great Insight Into Customer Behavior

What do you like best? It gives me a great understanding of my customers behavior to make sure I’m reaching out with the right assistance to help them be successful What do you dislike? We can’t separate our admin portal from being tracked so ita hard to get accurate analytics What problems are you solving with the product? What benefits have you realized? Understand customer behavior and knowing where to update the UI to make their lives easier

Excellent functionality/value for the price

What do you like best? Easy to filter and search for the specific segments of users What do you dislike? Load time for the scripts could have been shorter What problems are you solving with the product? What benefits have you realized? We know exactly how users interact with our software

Excellent functionality/value for the price

What do you like best? Easy to filter and search for the specific segments of users What do you dislike? Load time for the scripts could have been shorter What problems are you solving with the product? What benefits have you realized? We know exactly how users interact with our software

Great platform!

What do you like best? The ability to see exactly how clients interact with our app is an awesome insight for us to build better navigation and functionality to solve problems we didn't forsee or plan for. What do you dislike? Sometimes the UI of our customer's browser doesn't come through (particularly IE users so we can see exactly what they're seeing, which can be misleading to issues that 'seem' to exist. Recommendations to others considering the product: Make it easier to ...

Great platform!

What do you like best? The ability to see exactly how clients interact with our app is an awesome insight for us to build better navigation and functionality to solve problems we didn't forsee or plan for. What do you dislike? Sometimes the UI of our customer's browser doesn't come through (particularly IE users) so we can see exactly what they're seeing, which can be misleading to issues that 'seem' to exist. Recommendations to others considering the product: Make it easier ...

Ability to see how your users use your product is invaluable

What do you like best? Fullstory let's me see how clients use our Product. We can check the last time a client used our product and see what challenges they had and work on a plan to address them. What do you dislike? Based on how I use fullstory I don't have any complaints. It works well What problems are you solving with the product? What benefits have you realized? We are trying to solve usability gaps in our product and we have been able to make improvements to the UI ...

Ability to see how your users use your product is invaluable

What do you like best? Fullstory let's me see how clients use our Product. We can check the last time a client used our product and see what challenges they had and work on a plan to address them. What do you dislike? Based on how I use fullstory I don't have any complaints. It works well What problems are you solving with the product? What benefits have you realized? We are trying to solve usability gaps in our product and we have been able to make improvements to the UI because ...

Fullstory

What do you like best? I love that it links directly to my Zendesk and so we can immediately see what happened with the customer. Very helpful when we are tying to figure out what they are complaining about. What do you dislike? I don't have much that I dislike about this, I find it very useful. Recommendations to others considering the product: Great for both UX and for support. What problems are you solving with the product? What benefits have you realized? In the support team ...

Fullstory

What do you like best? I love that it links directly to my Zendesk and so we can immediately see what happened with the customer. Very helpful when we are tying to figure out what they are complaining about. What do you dislike? I don't have much that I dislike about this, I find it very useful. Recommendations to others considering the product: Great for both UX and for support. What problems are you solving with the product? What benefits have you realized? In the ...

Adding new ways to understand the customer experience

What do you like best? Fullstory makes it very easy to analyze how users are using various aspects of the product. You can query for visits to a certain oage, user attributes, etc. It was very easy to set up What do you dislike? There's not much I dislike about using it. Sometimes search can be a bit nuanced to get to exactly what you want. Being able to more easily push in an array of feature flags would be nice. What problems are you solving with the product? What benefits ...