FullStory Reviews in January 2025: User Ratings, Pros & Cons

Great tool - must have if you want to know more about your customers

What do you like best? I like the ability to track what customers are doing on my webpage/app, even in a live mode. Product is easy to use, I had no problems with it. Overall it gives a lot of useful information to use in each business. What do you dislike? Pricing. Also, from time to time some sessions were not recorded for unknown reasons, or live mode was not working. What problems are you solving with the product? What benefits have you realized? It helps to generate a lot of ...

Easy to use and very effective software for understanding your Customers

What do you like best? Intuitive. Simple. Powerful. Overall, I really enjoy using FullStory -- it provides great insight into our Customers to better understand their pain points or how they're using our software. What do you dislike? There is almost too much data sometimes -- a good problem to have, but sometimes overkill. Recommendations to others considering the product: Rage Clicks are very powerful and help understand where there might be pain points in your application -- ...

Easy to use and very effective software for understanding your Customers

What do you like best? Intuitive. Simple. Powerful. Overall, I really enjoy using FullStory -- it provides great insight into our Customers to better understand their pain points or how they're using our software. What do you dislike? There is almost too much data sometimes -- a good problem to have, but sometimes overkill. Recommendations to others considering the product: Rage Clicks are very powerful and help understand where there might be pain points in your application ...

Essential tool for anyone building a web based software product.

What do you like best? It records everything making it easy for us to get down to a UX problem, support issue or sales opportunity. What do you dislike? The UI is a little over whelming - lots of detail that probably could be simplified. Playback isn't always smooth and the timeline on the playback isn't always clear What problems are you solving with the product? What benefits have you realized? User testing and evaluating support issues for customers.

Essential tool for anyone building a web based software product.

What do you like best? It records everything making it easy for us to get down to a UX problem, support issue or sales opportunity. What do you dislike? The UI is a little over whelming - lots of detail that probably could be simplified. Playback isn't always smooth and the timeline on the playback isn't always clear What problems are you solving with the product? What benefits have you realized? User testing and evaluating support issues for customers.

Comprehensive, transparent view of client activity in one tool

What do you like best? The search algorithm is effective in being able to search by email, which I always found to be confusing and inaccurate in other tools (like Pendo that were also made to keep tabs on client activity. What is most important is the ability to see, in full form, how our clients are using our platform and identify holes/opportunities to improve their usage. What do you dislike? When searching for client activity, you do have to change the date range for which you're ...

Comprehensive, transparent view of client activity in one tool

What do you like best? The search algorithm is effective in being able to search by email, which I always found to be confusing and inaccurate in other tools (like Pendo) that were also made to keep tabs on client activity. What is most important is the ability to see, in full form, how our clients are using our platform and identify holes/opportunities to improve their usage. What do you dislike? When searching for client activity, you do have to change the date range for which ...

Irreplaceable Feedback Tool to Find Customer Pain Points and Areas for Improvement

What do you like best? Well organized and easy to pinpoint customer problems quickly. What do you dislike? The amount of time it can take to watch lots of video. What problems are you solving with the product? What benefits have you realized? Finding usability issues and areas of improvement in our software. This software has reinforced some of what we already knew (good for getting traction on items) and also shown new, in your face obvious things that we just overlooked ...

Irreplaceable Feedback Tool to Find Customer Pain Points and Areas for Improvement

What do you like best? Well organized and easy to pinpoint customer problems quickly. What do you dislike? The amount of time it can take to watch lots of video. What problems are you solving with the product? What benefits have you realized? Finding usability issues and areas of improvement in our software. This software has reinforced some of what we already knew (good for getting traction on items and also shown new, in your face obvious things that we just overlooked because we ...

Great Insight Into Customer Behavior

What do you like best? It gives me a great understanding of my customers behavior to make sure I’m reaching out with the right assistance to help them be successful What do you dislike? We can’t separate our admin portal from being tracked so ita hard to get accurate analytics What problems are you solving with the product? What benefits have you realized? Understand customer behavior and knowing where to update the UI to make their lives easier