FullStory Reviews in January 2025: User Ratings, Pros & Cons

Easy to Understand User Research

What do you like best? I like the categories that FullStory groups website interaction with, such as rage clicks and dead clicks. It makes it much easier to get a full picture of how my company’s website is doing and trends are easier to understand. The alerts feature is perfect for when I need to know if something is wrong or not performing as expected. What do you dislike? I would prefer if some categories were more specific, for example if alerts could be set based on the day of ...

Helpful and time saving

What do you like best? Our company saves time using Fullstory's session replay for bugs. Before Fullstory, we would have to recreate bugs, or assume what the error was. Now with session replay, we simply watch the users experience to identify the issues. I like the data from our custom segments. I can easily create a segment to measure engagement, friction, and the overall UX of a specific page or function. The zendesk integration is one of the biggest perks. We can easily see the ...

Invaluable tool for our product and marketing teams

What do you like best? Analytics tools can give you data, but numbers don't always tell the whole story. Having the ability to watch user journeys through our app or through certain features has given our team valuable insights to identify UX issues that we wouldn't be able to see by just looking at data. The ability for the UX or support teams to easily share those sessions with our dev teams has also improved our ability to either redesign or debug issues in the app much quicker. ...

Brilliant product analytics tool

What do you like best? The most beautiful and intuitive UI to help a Support and Product staff understand how customers are using your website. What do you dislike? Nothing - it's just brilliant at what it does. Recommendations to others considering the product: Do it - it'll change your life. What problems are you solving with the product? What benefits have you realized? We understand the issues users have with our software and can both guide them and debug issues ...

Great tool for developers

What do you like best? It is easy to use and tells me the 'full story' of what my users are doing on my website. What do you dislike? There is nothing that I dislike, really. Recommendations to others considering the product: If you have a lot of users of your website and there are complex interfaces then FullStory is a valuable tool. What problems are you solving with the product? What benefits have you realized? I have not had any problems with FullStory. The main ...

Don't be a Fool! know the whole story

What do you like best? I can literally know what happened, or is happenING in real time. It allows me to truly know what went wrong in a Customer's shopping session and not have to rely on their perception of a problem. What do you dislike? Sometimes the IP and cookie searches aren't accurate; Due to privacy issues, I can't see a full rendering of the Checkout experience, which can hinder my ability to more appropriately assessa troubled session. THis can especially be a problem in ...

An amazing tool for visitor behavior insight

What do you like best? FullStory gives more than a glimpse into customer and prospect behavior. It can be used to identify site issues, identify user errors, and observe patterns of browsing among products. It's like a DVR of user visits, a window into what they saw and did. You can even see "rage clicks" at a glance to find frustrating pages (slow load time or buttons with issues, etc.) The ability to tie in with an Intercom account means that on visitor chats, you can easily click into ...

Amazing onboarding and support experience

What do you like best? We have been using the free version for a while and it's been of great value. We're now undergoing a trial of certain Enterprise features to try and increased the value to the business. We had to engage with technical support about a particular issue and the experience was just amazing compared to other big and market leader vendors. Outstanding customer experience from our perspective and their responsiveness is unmatched. The pixel-perfect screen recording ...

Full Story makes it so easy to see how users use our app

What do you like best? The Rage Click and the Session Replay features are perfect. You can see exactly where users are getting stuck and fix it immediately. Know who is getting stuck is also great as you can reach out to them and help them. What do you dislike? I haven't yet come across anything I dislike. Recommendations to others considering the product: If you want to build great experiences for your users, you need FullStory. What problems are you solving with the ...

Giving more than just session recording!

What do you like best? Compared to other basic session recorders, Fullstory provides easy to implement and easy to use access to the behavior of our users. With more than recording, Fullstory can provide context for us to be able to use this tool for debugging, customer service viewing to help users who may be lost, identifying feedback and qualitative research for our design and product teams, and the launch of Conversions is the best! What do you dislike? Native mobile is still ...