Front Reviews in February 2025: User Ratings, Pros & Cons

"Great conversation CS for our small team"

What do you like best about Front? Front was easy to train my team on and transition from our previous platform. It integrated well both with our in-house products and third-party integrations. As an admin, the in conversation messages logging makes troubleshooting rules and routing a breeze. Most of all, though, I enjoy that Front provides a much more conversational experience for our customers and an easy and intuative interface for users. What do you dislike about Front? Sometimes the ...

"Organized amazing experience"

What do you like best about Front? How organized your inboxes can be with the tags and everything. What do you dislike about Front? sometimes is hard to find emails that are archived. What problems is Front solving and how is that benefiting you? Organizing emails by trip and by customers.

"The implementation of the Front has significantly enhanced the organization and dynamism of my work"

What do you like best about Front? The capability to maintain distinct inboxes, access team emails seamlessly, and swiftly locate email threads has notably contributed to the efficiency of my workflow. What do you dislike about Front? The desktop application exhibits occasional operational issues and does not consistently function at optimal performance. What problems is Front solving and how is that benefiting you? In a traditional email platform, there is typically no access to ...

"Smooth Operation, Great Product To Use."

What do you like best about Front? I enjoy the all of the Front app. It's very efficient and easy to use and helps you to keep on of email chains. What do you dislike about Front? Ther's nothing I dislike about Front, I find it very easy to use and it's always up to date. What problems is Front solving and how is that benefiting you? Keeping track of email chains and seeing when an email has been received and read. It helps makes our business more efficient.

"Absolutely useful"

What do you like best about Front? What I love about Front is that it helps you to organize your date a lot! You can snooze and see everyone's email, allowing you to action what's needed at any time! What do you dislike about Front? Notifications for emails are sent double What problems is Front solving and how is that benefiting you? You do not need to have context about any matter, you can go directly to the e-mail to search for information, answer or ask for feedback.

"One App Army"

What do you like best about Front? Actually, the best thing i like about Front is that we can communicate at multiple platforms from this single App at once. Like no need to log-into Gmail account ,easy to keep eye on business mails along with daily tasks simuntaneously. Moreover, its interface is Tech savy and easy to operate, perfect for begineer to industry experts. On the other hand, its integration is logically simple as well and easy to implement also. Last but not least, i use it ...

"Excellent communication and info organization"

What do you like best about Front? Our team can chat internally on the chain of emails. Also, we can check if the recipient has seen the email or not. I started using the Front Calendar for me and my team and we've loved it completely! What do you dislike about Front? We have set up some notification rules per teams, but sometimes when a notification rule is use, when you archive the email because it is not meant for you, even mute, it pops up again and you have to keep archiving it. Also, ...

"Super Great but could use improvement"

What do you like best about Front? The most I like about Front is the Snooze and assigned to me feature, makes it so easy to go back to on something I am working on without forgetting about it. I use it all the time, so far I havent spoken to anyone in customer support. Super easy to set up and once you understand where everything is at then it makes it so easy. What do you dislike about Front? The only thing I dont like about it is if I am OOO and something was assigned to me it will ...

"Absolutely love it"

What do you like best about Front? It is extremly collaborative, easy to use, visually pleasing, perfect for personal notes and compartmentalizing What do you dislike about Front? I have not noticed anything so far- other than maybe how the back and forth email threads group together. What problems is Front solving and how is that benefiting you? - Being able to easily find and track any related emails to one issue - Being able to snooze less urgent emails - The inbox at 0 effect - Adding ...

"We thought we were efficient, then we got Front."

What do you like best about Front? I love the ability that allows me to access and manage everyone's signatures, and message templates. Setting up new users has never been easier, with the clone another user feature makes the consistency across all our customer support teams the same for everyone. All done by a few clicks of a button and a new user is set up and ready to get to work. Our customer support team is using this daily and they haven't been so efficient, with the ability to see in ...