spotsaas-logo
Get Listed
Front - Help Desk Software

Front Reviews in March 2025: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

Add to compare

Starts from $19/User/Month

Request a Quote

Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 11-20 out of 1199

EI

Erin I

01/05/24

5 out of 5

"Uses front daily for every single email"

What do you like best about Front? I can comment and have separate inboxes for all the different email addresses I manage. The ability to respond quickly, and the help with the whole team being accountable. What do you dislike about Front? I like front a lot, I really have no complaints. However, I would appreciate it if there were a more attention-grabbing "assigned to" notification this would help stuff not get overlooked. What problems is Front solving and how is that benefiting ...

Read more

IG

Iván G

01/05/24

5 out of 5

"Easy to organize and plan every day"

What do you like best about Front? We can have visible the comments from all team members in emails, also, we can assign the emails comming accordin to our assigned dutties, so the answers are provider fast when you have the correct team member assigned to answer, we can also have metricts tagging each email so we can review the workflow and reply time. What do you dislike about Front? I do not have any dislike... ohhhh I would like to hace the "recall" option in the sent emails What ...

Read more

AU

Anonymous User

01/05/24

5 out of 5

"We use Front as our email platform for the business I work for."

What do you like best about Front? I love using the tags it helps me to stay organized. I also love in integrated calendar. What do you dislike about Front? I don't really have any complaints about Front. What problems is Front solving and how is that benefiting you? Front helps me to stay organized.

AU

Anonymous User

01/05/24

5 out of 5

"Sharing inboxes across an organization"

What do you like best about Front? Sharing inboxes across your organization should be easy. With so many mail programs on the market, one would think this feature had been addressed many times over. Front is the most complete solution making this capability a reality. What do you dislike about Front? I wish there were more options available by right clicking an email from your inbox. Many times I want to do something more than archive or snooze. What problems is Front solving and how is ...

Read more

AU

Anonymous User

01/05/24

5 out of 5

"Front APP Review"

What do you like best about Front? The best thing about Front is having shared inboxes, ensuring you don't miss anything important. Additionally, during your time off, colleagues can check your inbox to verify if there is anything crucial. What do you dislike about Front? If somebody accidentally erases or archives any email, you can miss it. What problems is Front solving and how is that benefiting you? The shared inboxes, ensuring you don't miss anything important

AU

Anonymous User

01/03/24

5 out of 5

"Front makes collaborating so easy!"

What do you like best about Front? I like being able to have a conversation about an email with a colleague without having to send an actual email. It keeps everything organized. What do you dislike about Front? Sometimes the way threads are collapsed together is annoying. Recommendations to others considering Front: Just try it. You will love it! What problems is Front solving and how is that benefiting you? The benefits include being able to problem-solve emails from clients with ...

Read more

CP

Connor P

01/03/24

5 out of 5

"The best email client around"

What do you like best about Front? It makes it super simple to stay on top of your emails, and enables you to collaborate on email responses without having to forward mass chains around the business. What do you dislike about Front? Not entirely sure how the functions in Front (e.g. Snooze / Archive) action your emails in Gmail but I never look at emails through the Gmail client now so not much of an issue. What problems is Front solving and how is that benefiting you? Staying on top of ...

Read more

LG

Lucas G

01/02/24

5 out of 5

"A must Have"

What do you like best about Front? Front allows you to efficiently classify emails. It is possible to comment, assign and share emails which saves a lot of time. What do you dislike about Front? I find it difficult to read to know the reading direction of certain discussions What problems is Front solving and how is that benefiting you? front solves the problem of lost mail due to employee absences. With the shared mailbox, it is easy to find emails.

AU

Anonymous User

12/27/23

5 out of 5

"I love Front's email features"

What do you like best about Front? I love that you can see if your email has been seen! Also, working as a team has been great to see how everybody can reach information through the whole team. I'm in charge of an urgent inbox during weekends and this feature and its different ways to be st up have been amazing and super helpful to our organization. Normally my google inboxes I never knew we could archive and this has been great in Front, to always keep it clean and fresh unless there are ...

Read more

JB

Jeremy B

12/27/23

5 out of 5

"Great tool for Business"

What do you like best about Front? I love the feature that combines multiple boxes to be sent to individuals. What do you dislike about Front? Everything is great. I have had no issue with any of the features of Front What problems is Front solving and how is that benefiting you? I have had no issue with Front or any of it's tools. I had an issue logging in once and the support handled it very quickly.