Freshworks CRM Reviews in February 2025: User Ratings, Pros & Cons

MIGRATED TO Freshsales

You can manage all your work from single platform

PROS: What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in real time from dashboard. I personally like the email tracking feature because It provides me with full information about those who viewed the email. CONS: I haven’t run into some issues or something that I might dislike about this tool.

I find this to be an exceptional CRM.

PROS: We run a unique business. We have a differen approach of generating leads and organizing accounts. Freshsales assisted us in every step to create a CRM that functions with the needs of our company. We've scheduled a lot of calls from their team. Their support team is professional, helpful, and very polite in answering all our inquiries. CONS: There's nothing really wrong with the platform that I hate. Our company had to deal with challenges in landing a CRM that caters to our specific ...

An excellent system with responsive support.

PROS: We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward. CONS: The only difficulty that we faced is that there have been times when redundant fields are displayed. Certain glitches can be seen in the Quickbooks integration. It'd be nice if ...

Freshsales offers great set of features and it has one of the best customer services

PROS: You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup. CONS: The email text box is small and this means that I have to ...

Smooth as butter and simple to use.

PROS: I like the Kanban function with deals. I love filtering out my customers/deals or leads filtered according to my preferences. I get to keep my leads/contacts/companies separated while showcasing relationships of all parties. When it comes to online support, Freshsales is fantastic since you get answers almost immediately. CONS: There's currently no dashboard available in their Garden plan. There are issues connecting customers between this tool and Freshdesk. Training requires further ...

Sales is what we’re about.

PROS: It gives my team and I the freedom to send out drafted emails with on a customized pattern then setting a timetable for those, and synchonizing them with calendars. I can automatically get them to our contact records to have all the pertinent details exported. I love using it! CONS: I didn't run into any issues with this tool. As for my team, they're totally happy using it. The best thing with this is that it can help us be more productive.

Samuel Guimaraes

PROS: The good thing with this is that you can monitor all activities you've made with the customer. It's a big help especiall when trying to meet the goals that our boss has proposed for us. In addition, it lets us know on how we can close a deal. It has loads of information. Plus it has tutorials that are easy to understand. CONS: It's hard working with its especially when the internet starts to slow down. That means it would entail one to have a very fast internet connection to run this ...

Sales is what we’re about.

PROS: It gives my team and I the freedom to send out drafted emails with on a customized pattern then setting a timetable for those, and synchonizing them with calendars. I can automatically get them to our contact records to have all the pertinent details exported. I love using it! CONS: I didn't run into any issues with this tool. As for my team, they're totally happy using it. The best thing with this is that it can help us be more productive.

It offers lot of features and functionality and it is extremely simple and easy to use

PROS: As data analyst I need a solution so I can manage CRM without wasting too much time on it. Freshsales does the job because it provides me full set of functionality for sales leads, and it shows me ways to interact with my current customers. I like that I can track potential customers and leads. Its interface is clean and straightforward and it is highly customizable. Thanks to its mobile apps I can keep track of records and track numbers and emails in less than no time. CONS: It can ...

Easy to handle and accessible.

PROS: It gave lots of opportunities to help me concentrate on my sales. When I use it, I saved a ton of resources and time. The app does a tremendous job assigning potential customers. I create my own meetings and tasks while receiving email alerts. I feel like are robust featuers that can help you succeed in business. CONS: At times, it runs really slow. I'd like it if it runs a little faster. What's more, our customers want to create an integration with social media channels like ...