Freshworks CRM Reviews in February 2025: User Ratings, Pros & Cons

MIGRATED TO Freshsales

"Great CRM from a salesperson's perspective"

What do you like best about Freshsales? Freshsales is a userfriendly CRM that is constantly looking for ways to improve. I like that they not only take feedback, but actually implement it. It syncs up easily to your email and allows for seamless work across different platforms like Google calendar/Gmal and Acuity. What do you dislike about Freshsales? I wish it would not ask to duplicate leads when they have different locations. Sometimes there will be a lot of leads with the same name ...

"Flawless CRM"

What do you like best about Freshsales? I like the User interface. Its simple & smart. Overall the interface is very clean & easy to understand. When you use a cluterless CRM you focus on what you are looking for instead of extra distractions. I like the feature that it gets easily linked to clients Linkedin profiles so we can easily connect & send connection requests. What do you dislike about Freshsales? Please add features like widget on Outlook to link emails from the Outlook pane to ...

"Excellent experience for beginners"

What do you like best about Freshworks? The tool is easy to configure and the application proved to be very simple to use. Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations What do you dislike about Freshworks? There are many versions of the tool for each type of product and it is difficult to know which version of the product we are and what we are missing in other versions. We miss easier integration and customization between ...

"Excellent experience for beginners"

What do you like best about Freshworks? The tool is easy to configure and the application proved to be very simple to use. Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations What do you dislike about Freshworks? There are many versions of the tool for each type of product and it is difficult to know which version of the product we are and what we are missing in other versions. We miss easier integration and customization between ...

"Aggressive advertising aimed at shaping online communities"

What do you like best about Freshsales? Applying a social media marketing strategy has proven to reach a wider audience and build brand loyalty effectively. Freshsales has provided us with high-quality items at a reasonable price. We have managed and improved our sales and marketing efforts with Freshsales' support. Developed to the needs of the sales and marketing teams, Freshsales is a customer relationship management (CRM) system with several useful features. What do you dislike about ...

"Aggressive advertising aimed at shaping online communities"

What do you like best about Freshsales? Applying a social media marketing strategy has proven to reach a wider audience and build brand loyalty effectively. Freshsales has provided us with high-quality items at a reasonable price. We have managed and improved our sales and marketing efforts with Freshsales' support. Developed to the needs of the sales and marketing teams, Freshsales is a customer relationship management (CRM) system with several useful features. What do you dislike about ...

"Success CRM platform, quick results, and easy implementation,"

What do you like best about Freshsales? Using Freshsales, We can easily manage and track our sales deals with an intuitive pipeline management system. The customizable deal stages allow for clear visualization and monitoring of each deal's progress. What do you dislike about Freshsales? The analytics reports do not always provide us with real-time information. It may take a few minutes for the dashboards to update. It is necessary to refresh the dashboards. What problems is Freshsales ...

"Fresh Sales helps track your email/outbound messaging and engagement with the outside world!"

What do you like best about Freshsales? I think the support feature - to be able to talk to a customer support human at any time - day or night - is a real plus for me. I love this feature.I also like the stats that show up on how many opens I got from a campaign I sent, how many clicked on specific links and which persons exited from the campaign - useful statistics like these have helped with me sales data analysis. What do you dislike about Freshsales? I think having to repeat myself ...

"Fresh Sales helps track your email/outbound messaging and engagement with the outside world!"

What do you like best about Freshsales? I think the support feature - to be able to talk to a customer support human at any time - day or night - is a real plus for me. I love this feature.I also like the stats that show up on how many opens I got from a campaign I sent, how many clicked on specific links and which persons exited from the campaign - useful statistics like these have helped with me sales data analysis. What do you dislike about Freshsales? I think having to repeat myself ...

You can manage all your work from single platform

PROS: What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in real time from dashboard. I personally like the email tracking feature because It provides me with full information about those who viewed the email. CONS: I haven’t run into some issues or something that I might dislike about this tool.