Freshworks CRM Reviews in February 2025: User Ratings, Pros & Cons

MIGRATED TO Freshsales

"Excellent Customer Service - Great Product"

What do you like best about Freshsales? Freshsales went above and beyond to help onboard our company. They took the time to train my staff and help us get fully setup and ready to go with zero downtime. I am very pleased with Freshsales as it meets all our communication and marketing needs. What do you dislike about Freshsales? The only downside is that the system is a bit complex... but this is good because with the proper training and setup you have powerful tools at your use. Just invest ...

"Freshsales Review"

What do you like best about Freshsales? Very easy to setup Contracts, clients ,lead and service at one place, gather all communication channels with customers under one dashbaord, excellent analytical reports with ability to download the source data , Admin have full control on customization of screen, options and layouts What do you dislike about Freshsales? need some more controls in adding custom fields need to add some on screen help for users to get fimiliar with CRM pricing module ...

"Helpful & versatile CRM"

What do you like best about Freshsales? I like that you can easily filter prospects and leads. I love being able to create documents for eSigning and easily send them to clients. I also love having saved email templates & the ability to bulk email and see tracking. What do you dislike about Freshsales? Some of the organization about Freshsales can be annoying. There are also a lot of filter options, which is both good and bad. It can get a little overwhelming. What problems is Freshsales ...

"Freshsales, my sales booster"

What do you like best about Freshsales? I can organise and approach my sales data easily from single page, the Deals Page. Easy to pick and action deals that need attention and this help boost my sales quota with minimal effort. What do you dislike about Freshsales? Not able to create Account, Deals and Contacts form just one page. I need to do this separately and assign Deals to Accounts and Contact to Deals What problems is Freshsales solving and how is that benefiting you? Freshsales ...

"Freshsales Review"

What do you like best about Freshsales? Very easy to setup Contracts, clients ,lead and service at one place, gather all communication channels with customers under one dashbaord, excellent analytical reports with ability to download the source data , Admin have full control on customization of screen, options and layouts What do you dislike about Freshsales? need some more controls in adding custom fields need to add some on screen help for users to get fimiliar with CRM pricing module ...

"The CRM I recommend to each and every client!"

What do you like best about Freshsales? I love all of the tools available at the free level, with the ability to upgrade for a reasonable price. What do you dislike about Freshsales? Reporting is still difficult to set up and I find myself always in need of support. What problems is Freshsales solving and how is that benefiting you? Ensuring all of my clients are being interacted with and no conversations are lost.

"Maximizing Efficiency with Ease: A Freshsales Review"

What do you like best about Freshsales? Exceptional Value and Support: Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success. Simplicity and User-Friendly Interface: The simplicity of Freshsales is its most striking feature. Unlike other ...

"Helpful & versatile CRM"

What do you like best about Freshsales? I like that you can easily filter prospects and leads. I love being able to create documents for eSigning and easily send them to clients. I also love having saved email templates & the ability to bulk email and see tracking. What do you dislike about Freshsales? Some of the organization about Freshsales can be annoying. There are also a lot of filter options, which is both good and bad. It can get a little overwhelming. What problems is Freshsales ...

"Fresh Sales is an awesome CRM tool"

What do you like best about Freshsales? The fact that freshslaes give a central view of the sales activites done at the comfort of a dashboard. And that the tool is accessible also on a mobile device. This solution is a great CRM solution that provides a central solution that helps to follow through the sales process of businesses using event tracking, prospecting activities , track customers interaction, managing sales activities, reliable customer support, and share information with ...

"Fresh Sales is an awesome CRM tool"

What do you like best about Freshsales? The fact that freshslaes give a central view of the sales activites done at the comfort of a dashboard. And that the tool is accessible also on a mobile device. This solution is a great CRM solution that provides a central solution that helps to follow through the sales process of businesses using event tracking, prospecting activities , track customers interaction, managing sales activities, reliable customer support, and share information with ...