Freshworks CRM Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Freshsales

"best free CRM"

What do you like best about Freshsales? it was the only free CRM and it was soo good considering the prices for similar features on paid crms What do you dislike about Freshsales? the right side layout is sometimes confusing What problems is Freshsales solving and how is that benefiting you? gather all my clients info into wone place we had an issue Disorganized customer data Freshsales addresses the challenge of managing customer data by providing a centralized CRM platform including ...

"Just gets better!"

What do you like best about Freshsales? The product continues to "usefully" evolve! And, I get to "usefully" evolve with the software! What do you dislike about Freshsales? There's a few small features that I'd like to see addressed that don't get addressed What problems is Freshsales solving and how is that benefiting you? I am a start-up and keeping track of my evolving client base!

"It's easy and fast to use, also it works very smoothly and does not lag"

What do you like best about Freshsales? FS is very handy to use and everything about the lead displays on the screen at once. What do you dislike about Freshsales? Sometime they totally change the system, in starting it creates a bit uneasiness to use What problems is Freshsales solving and how is that benefiting you? To keep an account of all the task that i need to perform on respective days

"Highly customizable, easy to integrate and use"

What do you like best about Freshsales? Easy to use and integrate with your own application. Great UI and highly customizable. What do you dislike about Freshsales? UI is not consistent for all app modules. and not all functionalities have API endpoints for managing/mass update. What problems is Freshsales solving and how is that benefiting you? Put all information and interactions with customers in a single place, in addition to relationships between customers.

"Overall Easy to Setup for Beginners / Technical Support by Chat is Responsive"

What do you like best about Freshsales? As a non-technical person, the general setup to link it with our company emails and calendar on Microsoft 365 has been relatively easy. Once set up, users can mostly start using it. What do you dislike about Freshsales? So far, getting support as a paying user has been good. Prior to being a paid user (trial period) however, getting help via support tickets has been near impossible. If it was better prior to being a paid user, it could have helped us ...

"Overall Easy to Setup for Beginners / Technical Support by Chat is Responsive"

What do you like best about Freshsales? As a non-technical person, the general setup to link it with our company emails and calendar on Microsoft 365 has been relatively easy. Once set up, users can mostly start using it. What do you dislike about Freshsales? So far, getting support as a paying user has been good. Prior to being a paid user (trial period) however, getting help via support tickets has been near impossible. If it was better prior to being a paid user, it could have helped us ...

"Reliable, affordable and easy to use tool"

What do you like best about Freshsales? Freshsales is a perfect CRM tool for small to mid-sized organizations for both daily sales-related activities to monthly and quarterly planning. It is easy to operate. All my leads, prospects, clients are categorized and managed properly in well planned stages of sales. managing a team is super easy and Freshsales makes coordination and supervision flawless. Other than this, various campaigns over phone, whatsapp and email make it a super tool. FS is ...

"Great CRM for Corporate use"

What do you like best about Freshsales? Insight of all communication of your leads to customer tracking, The fact that it can set reminders and link with your google account. No limitations on most features, This app is amazing for the sales force. What do you dislike about Freshsales? I need an option to put a client on hold and automate a tast to revisit any old clients What problems is Freshsales solving and how is that benefiting you? I havent had a problem as yet to assist me with this ...

"Can't live without it"

What do you like best about Freshsales? Freshsales helps keep myself and my team organized and on track throughout the day. We're able to offer ample customer support and easily review interactions. What do you dislike about Freshsales? The only thing I dislike is how few of the features I use daily. I wish I used more features of the program more frequently. What problems is Freshsales solving and how is that benefiting you? Freshsales offers a level of organization that other programs we ...

"UI Made Better and More User Friendly."

What do you like best about Freshsales? I like that is had always been easy to navigate and now it is more user-friendly. What do you dislike about Freshsales? Activities Dashboard does not have option to choose number of items to show. What problems is Freshsales solving and how is that benefiting you? I get to do many tasks all in Freshsales -- send emails, save/access contacts, create and manage tasks/meetings/sequences and track these, among many others.