Freshsuccess Reviews in March 2025: User Ratings, Pros & Cons

"Single point interface to check tickets raised by users and to gauge resolution metrics"

What do you like best about Freshdesk Customer Success? Ticketing system, interface, resolution procedures, analytics and reports ,Data view ,Grouping and individual assignment of tickets makes the task easy and productive What do you dislike about Freshdesk Customer Success? Generic app layout and dashboard features could have been improved and added. What problems is Freshdesk Customer Success solving and how is that benefiting you? Response to emails which we received related to ...

"The best software for customer success team"

What do you like best about Freshdesk Customer Success? The ease of raising ticket and automation of the entire process is something worth noticing, What do you dislike about Freshdesk Customer Success? There is nothing to dislike. It is one of the best in the industry What problems is Freshdesk Customer Success solving and how is that benefiting you? The entire ticketing raising system is so much easy. You can track tickets, solve tickets and do everything so easily.

"very handy"

What do you like best about Freshdesk Customer Success? ability to track usage of the products one tool that gives you all the info for an account What do you dislike about Freshdesk Customer Success? certain features on the roadmap take more than the estimated eta What problems is Freshdesk Customer Success solving and how is that benefiting you? - Repository for CS folks - Usage traking - One view for all things for an account

"Best Customer success software"

What do you like best about Freshdesk Customer Success? It's web-based application so we and customers both can easily access it via browsing and there is no dependency on the specific workstation. What do you dislike about Freshdesk Customer Success? Nothing as of now. I will still explore the application. What problems is Freshdesk Customer Success solving and how is that benefiting you? Customer success software to prevent churn, increase expansion and strengthen customer relationships. ...

"Best Ticketing tool and customer intracting tool."

What do you like best about Freshdesk Customer Success? Interface and user friendly. It is to understand even for newbie What do you dislike about Freshdesk Customer Success? So far, nothing. As of now I am liking all What problems is Freshdesk Customer Success solving and how is that benefiting you? They simplify the ticketing tools. They help with monitoring tools. Moreover, chat process plugins are awesome.

"An Intelligent tool for Customer Happiness"

What do you like best about Freshdesk Customer Success? • 1 stop shop for everything related to a customer account [pulse, health, updates, calls, goals, action items, etc.] • Dashboarding and Reporting capabilities are good. Can be customized according to specific requirements • Increased visibility into important metrics like upsells, cross-sells, churn, ARR, expansion forecasting, etc. • Email campaigns can even be sent from within FreshSuccess which is an awesome way to reply to tickets ...

"Building customer Relationships and Management"

What do you like best about Freshdesk Customer Success? It's help me to study my customer day to day behaviour and can analyse for future productivity work. It's best for b2b business where can management customer strange relationship. What do you dislike about Freshdesk Customer Success? I don't have much experience with this tool but looking forward to develop there customer support service. What problems is Freshdesk Customer Success solving and how is that benefiting you? It's help Us ...

"Need a better Support"

What do you like best about Freshdesk Customer Success? Omnichannel can have almost everything in one place What do you dislike about Freshdesk Customer Success? Text and chat neet to open a new window to be handle What problems is Freshdesk Customer Success solving and how is that benefiting you? Tickets, and follow-ups

"Freshdesk Customer Success"

What do you like best about Freshdesk Customer Success? One of my favorite things, from a business side, is the price. I think you get a lot of features for the pricing/month. I also like that there is a 'goals' page because it helps us grow as well as the client. What do you dislike about Freshdesk Customer Success? Right now, there isn't much that I dislike. There are more features that I have used thus far, so I just need to get in there and figure out/try out everything included in the ...

"Great but not perfect"

What do you like best about Freshdesk Customer Success? Great user management with a friendly interface. Unfortunately, it lacked the automation features we were looking for. It may be the perfect fit for your team depending on your company size and reliance on automation. What do you dislike about Freshdesk Customer Success? Triggers and automations were lacking. Integrations were also lacking compared to Zendesk. Channel integrations in particular were poor and needed a lot of ...