Freshservice Reviews in April 2025: User Ratings, Pros & Cons

Freshservice has brought oer IT service to a new level

What do you like best? Freshservice allowed us to bring a fully functional, easy to use multi-channel ITIL based service desk to our users in just a few days. Instead of the months long implementation I've been through before, we were able to deploy Freshservice quickly an effectively, and our users love it. One of the most useful features is the feedback widget. - we have it placed in our SharePoint Intranet, and users can log a ticket and search the helpdesk without having to go to a ...

Freshservice is a one stop shop for all of our support.

What do you like best? The tool integrates just about everything you can imagine to handle support, IT, Helpdesk, Hardware, etc. There is a ton of customization within the tool, and for things that aren't in there, they have worked with us to get created. Support is amazing as well, and has made my life simpler and easier. What do you dislike? So far nothing to dislike! Anything we wanted changed was done. Recommendations to others considering the product This tool has it all, and ...

Ease of use and great customer service make Freshservice an easy win.

What do you like best? Their technical support staff are very responsive and typically respond within a day and typically provide a solution within a few days. What do you dislike? The tradeoff for having an easy to set up system is that there are some areas that are not as configurable as they could be. What business problems are you solving with the product? What benefits have you realized? We are able to provide a single point of entry into our support organization that is ...

Freshservice.... Great Service

What do you like best? Easy to setup configure and use, SLA's can be setup up very easily and the inbuilt Change Mgmt is perfect What do you dislike? There is not much to dislike. Could possibly have a configurable dashbord Recommendations to others considering the product Consider Freshservice as your first choice even by trialing you will notice the difference What business problems are you solving with the product? What benefits have you realized? Freshservice has changed the ...

Service Desk Freshdesk

What do you like best? SaaS system, easy to configure, different SLA's levels, customizable for different regions and time zones What do you dislike? some limitations on the reporting side, not all the reports give good information Recommendations to others considering the product licensing concerns and reporting What business problems are you solving with the product? What benefits have you realized? we didn't have a service desk tool, we had a customized project management tool ...

The most complete ITIL tool

What do you like best? i like the cmdb feature, it scans my entire network and bring all assets, with many details What do you dislike? nothing, i like the entire tool What business problems are you solving with the product? What benefits have you realized? Our employees had to call to our TI department, now they can open a ticket by a portal, or by the phone. Before I had to control which operating system was intalled on each machine, now Freshservice do it for me. Now i can ...