Freshservice Reviews in April 2025: User Ratings, Pros & Cons

Freshservice: Un outil efficace de gestion des interventions de support au quotidien

What do you like best? 1. La clarté des tableaux de bord, permettant une lecture rapide des priorités d'intervention. 2. L'accès personnel dédié aux utilisateurs finaux, leur permettant de suivre à tout moment l'état de leurs demandes. 3. Les éléments ludiques (points, classements mis en place pour maintenir la motivation des agents 4. La production simple et personnalisable de rapports d'activité 5. La possibilité de proposer un catalogue de services aux utilisateurs, ...

Friendly and powerful product!

What do you like best? I've found Freshservice to be intuitive and friendly. I was able to start using it immediately and had no trouble getting the rest of my team on-board. The interface makes sense and the ticketing workflow is clear and concise. We were receiving and responding to tickets in no time. What do you dislike? The common question that my team asks is if the main page can refresh automatically, which at the time of this writing, it does not. Recommendations to others ...

Go for Freshservice ! :)

What do you like best? Freshservice is the best user friendly ITSM based tool i have worked upon. The entire look & design of the tool is fresh and attractive. And mainly in the end user's perspective the tool is well understandable with more good features like Service Catalog, etc.. What do you dislike? In software perspective there may be no reason for disliking. If at all we could say one, it may be with the tactical pricing. For example, Service Catalog feature comes only in the ...

Freshservice is quick solution to manage incidents

What do you like best? Freshservice allowed us to bring a fully functional, easy to use multi-channel ITIL based service desk to our users in just a few days. Instead of the months long implementation I've been through before, we were able to deploy Freshservice quickly an effectively, and our users love it. One of the most useful features is the feedback widget. - we have it placed in our SharePoint Intranet, and users can log a ticket and search the helpdesk without having to go to a ...

Great & Easy to Use System With Great Integrations

What do you like best? The simplicity. It's both easy to setup and easy to use while providing an excellent internal & external incident management solution. It also plugs in to Jira which our Development team use What do you dislike? None of note. Any point or concern raised was addressed and resolved by Freshservice's support team Recommendations to others considering the product Simply yet an extremely effective incident management system What business problems are you solving ...

Perfect Service

What do you like best? What I like best is, this ticketing system meets all our needs & then some. What do you dislike? I have no complaints. All our needs are met . Recommendations to others considering the product Give it a try, it's Awesome!!!! What business problems are you solving with the product? What benefits have you realized? This ticketing system encourages communication between store techs & office staff.

Modern and flexible ITSM solution for SMBs

What do you like best? Freshservice is one of the most intuitive and user friendly Service Desk automation offerings out there. User interface is sleek, tidy and uncluttered. It aligns very well with ITIL and has main processes covered which fall mostly under Service Operation. The solution is flexible, allows quite easy expansion (additional fields and integration (many options available through zapier.com. Gamification aspect is also not found on many of the products but is valued by ...

Simple, Functional and Easy on the eye!

What do you like best? It is simple to navigate, setup and maintain. What do you dislike? There was nothing per-se that I disliked. There is always room for improvement and it will be great to see how this product evolves further. What business problems are you solving with the product? What benefits have you realized? Keeping track of bugs, assets, changes to in-house software.

Great tech support

What do you like best? The live technical support is very helpful and I can reach them anytime by calling. I had an issue with how the timer on tickets starts and the team is customizing a solution for me. What do you dislike? Need more options for graphs under reports (this might be user error on my end. O365 SSO integration not there yet, I believe it is on the roadmap Needs better authentication options for CMDB probe, that port Recommendations to others considering the ...

Easy to setup, easy to a administer, simply clever solution.

What do you like best? Whan I was searching robust but still simple and flexible helpdesk system, I was wondering that freshservice can be setup within 1 hour withou any request for support. And than, later on, when I wanted to improve or change anything, i can contact directly suppport, which was able to decide and solve. Perfect and fast user interface What do you dislike? Not fully translated into czech, hope will be improved soon. And from process point of view, each time you ...