Freshservice Reviews in April 2025: User Ratings, Pros & Cons

"Exceptional Helpdesk System - A Game Changer for Efficient Support"

What do you like best about Freshservice? One of the standout features of the Freshservice Helpdesk System is its intuitive and easy-to-navigate interface. Our support team was able to adapt to the system seamlessly, and even new hires have found it incredibly straightforward to use. This has led to a significant reduction in training time, allowing us to focus on what truly matters - delivering top-notch customer support. The ticket management system is a game changer. The ability to ...

"Freshservice Rocks"

What do you like best about Freshservice? It is easy to navigate and the features are expansive. What do you dislike about Freshservice? It something has slow response time and this may our network. What problems is Freshservice solving and how is that benefiting you? We are able to track our tickets.

"Fantastic at stream-lining support"

What do you like best about Freshservice? How we can automate a lot of the functions we need to assigned tickets to the correct person/groups. What do you dislike about Freshservice? Sometimes trying to figure out how to set up some of the features is difficult and the instructions unclear. What problems is Freshservice solving and how is that benefiting you? Our organization did not have a ticketing service prior and this has streamline and improved our support ability to our teams.

"Best ITSM Tool"

What do you like best about Freshservice? Ease of use and UI/UX are very convenient. Loaded with lots of features which helps automate the ITSM processes. What do you dislike about Freshservice? As such there is nothing to dislike about freshservice What problems is Freshservice solving and how is that benefiting you? Providing the Service Desk for Ticketing to our customers and managing the tickets

"Freshworks is awesome"

What do you like best about Freshservice? My ability to see everything that is happening in my department. Game changer! What do you dislike about Freshservice? It would be valuable to have more features regarding their reporting tools. What problems is Freshservice solving and how is that benefiting you? Freshservice has helped tremendously with our workflow, communication, and overall customer satisfaction. It also help with evaluation of my techs as I now have actionable data to work from.

"Freshservice has helped us up our game as a tech support team significantly."

What do you like best about Freshservice? The continued drive to improve the system is important and helpful. The changes and improvements help us improve our own practice as well. What do you dislike about Freshservice? There are a lot of features that we don't use, maybe we should, regardless it seems to make it a little complex sometimes. What problems is Freshservice solving and how is that benefiting you? A lot on the accountability front as a manager. I now assign jobs to specific ...

"Ticketing tool and easily accessible"

What do you like best about Freshservice? For the past 1 year, fresh service help me keep everything easily accessible and efficient. I can share all the problems and have prompt ticket resolution. It is easier for our team to work together. What do you dislike about Freshservice? Exceptional case. and using a tool like this can feel less personal than talking directly calling and resolving the issue. Also we see more options like in mobile asset there is sim then imei then model then ...

"Very happy with freshservice, substantial upgrade over previous ticket system"

What do you like best about Freshservice? The greatest thing about freshservice compared to what we were using before is just the amount of data that is constantly accessible. The ability to create custom reports, search through tickets by pretty much any field, and customizable sorting methods have been great. In addition, the ability to automate a lot of tasks - such as categorizing/assigning tickets, certain processes that run at a set time every day, etc - as well as integrate with ...

"Freshservice Rocks!"

What do you like best about Freshservice? Ability to convert incoming mails into tickets is super Agent communication is very well. SSO Login is a plus Smartphone app plus instance realtime sync is fantastic What do you dislike about Freshservice? If more controls are given for users who are trying to configure workflow automations would be helpful Also asset module can be expanded to show serial no of peripherals such as motherboard / harddrive and so on What problems is Freshservice ...

"Simplifies and streamlines our local IT operations"

What do you like best about Freshservice? It's a simple and powerful tool to streamline all IT operations, from hardware overview to ticker handling. And with the new Workspace feature even more teams and processes can be automated and simplified. Overall, one of the best tools for IT Operations that I've worked with so far! What do you dislike about Freshservice? Some parts of the automations are quite tedious or missing features. I would for one like to be able to call any field within ...