Freshservice Reviews in March 2025: User Ratings, Pros & Cons

"Tudo funciona muito bem ! Utilizamos há vários anos"

What do you like best about Freshservice? Análises e relatórios personalizados que são enviados para os nossos clientes de forma automática. Recursos de automação. What do you dislike about Freshservice? Sinceramente acho ele perfeito, apenas deixaria o módulo de asset inventário sem custo adicional. What problems is Freshservice solving and how is that benefiting you? Tickets.

"It is a great service that works well all the time"

What do you like best about Freshservice? Useful customiztaion and automation features What do you dislike about Freshservice? There is nothing for me to add to this section What problems is Freshservice solving and how is that benefiting you? Solves our issues with automation and it gives us more time to focus on other tasks.

"Freshservice reliablity and ease of use"

What do you like best about Freshservice? I have been working with Freshservice for the last 6 years. Freshervice allows our small IT Department to manage requests from 450 staff daily. The features that are built in also help our daily workflow with service requests and IT issues. Their customer support is always helpful and resolves any issues we have in a timely manner. What do you dislike about Freshservice? I wish Freshservice allowed the sorting of help desk tickets by subject. We ...

"User friendly exactly what we need!"

What do you like best about Freshservice? Ease of use, and the number of features are great! What do you dislike about Freshservice? Need more help with reporting. I cannot find a lot on this. What problems is Freshservice solving and how is that benefiting you? Helps streamline our daily routine.

"Best tool for help desk and IT management"

What do you like best about Freshservice? Freshservice is one of the best tool for ticket management, asset management, reportings and automations. It is loaded with tons of features which are very helpful in ITSM. Implementation is very easy and customer support is also good. What do you dislike about Freshservice? There is nothing to dislike about freshservice. It has everything you need to manage tickets and assets. What problems is Freshservice solving and how is that benefiting ...

"Best Ticket management tool"

What do you like best about Freshservice? Freshservice has very user friendly ui and loaded with ITSM features, automations and many more useful things. What do you dislike about Freshservice? Agent Licensing is bit costly. It can be reduced a bit. What problems is Freshservice solving and how is that benefiting you? We are using Freshservice for incident management, service request management and ITSM tools.

"La mejor herramienta en mesa de ayuda TI"

What do you like best about Freshservice? Lo que mas me gusta es la interface y la facilidad de uso que tiene freshservice, lo uso a diario en mi organizacion, siento que desde que la usamos mis compañeros y yo somos mas productivos y nos ayuda dia a dia, recomiendo a ojos cerrados freshservice What do you dislike about Freshservice? La verdad he pensado mucho esta pregunta y sinceramente no he podido responderla ya que uso a diario freshservice y m encanta, siento que desde que lo uso ...

"Very good"

What do you like best about Freshservice? I appreciate the easiness of usage, the quick deploy and engagement of users and agent . it does not need a big effort in terms of training . i have experienced the system in two different company . What do you dislike about Freshservice? Really nothing , what i suggest is to improve a knowledgebase system , in order to add internal or external documentation . In an another work experience i had to place side by side also jira Recommendations to ...

"Lo mejor en mesa de ayuda"

What do you like best about Freshservice? Utilizo todos los dias freshservice en la empresa la cual laboro, en el area de TI, la verdad me gusta mucho y concidero que es super util ya queme ayuda a organizar los ticket y asi yo poder ir atendiendo los casos uno por uno y ir dandoles solucion, concidero que todas las empresas deberian manejar freshservice, la recomiendo a ojos cerrados What do you dislike about Freshservice? como dije en la pregunta anterior me encanta freshservice y lo ...

"La mejor herramienta para mesa de servicio"

What do you like best about Freshservice? En mi organizacion utilizamos todo tipo de herramientas y licencias para diferentes cosas, pero la que mas uso y la que mas me gusta es freshservice, la concidero super necesaria y no me imagino trabajar sin ella, lo que mas me gusta es su interface y lo practico y facil que es de usar, la recomiendo a ojos cerrados para la mesa de ayuda TI de sus organizaciones What do you dislike about Freshservice? Hay poco que decir en esta pregunta ya que uso ...