Freshservice Reviews in March 2025: User Ratings, Pros & Cons

"Happy customer"

What do you like best about Freshservice? It's very easy to use and setup. It has all the features we need. What do you dislike about Freshservice? We have nothing g to report currently. Therefore not applicable. What problems is Freshservice solving and how is that benefiting you? The user of service catalog forms helps users fill in all the required information in one go. The knowledge base articles we publish help users see solutions before the raise a ticket.

"User-friendly, flexible and easy to use"

What do you like best about Freshservice? It is very easy to use, you can create your reports yourself. we can control every situation of IT related issues What do you dislike about Freshservice? Sometimes it is very slow and sometimes mail are not drop into ticket pool What problems is Freshservice solving and how is that benefiting you? we can track every problem and search its solutions later. I can control and follow kpi's of staff regularly

"Very Helpfull"

What do you like best about Freshservice? All teh calls are easily accessed and the dashboard is custimisable. What do you dislike about Freshservice? Better reports on tickets and tracking of closed/resolved calls. What problems is Freshservice solving and how is that benefiting you? Getting vendors to stores for maintenance problems

"A very elegant and simple to use tool to satisfy every business IT needs"

What do you like best about Freshservice? I like the way you can create and manage tickets. The user interface is so intuitive, and easy to manage all tickets in one dashboard. You can easily change the status of a ticket, and the most important factor I like is that you can set a condition before a ticket status can be changed to closed. I like so many features of this Saas solution that I can not highlight all of them here. It is an excellent tool for every business IT department to use. ...

"ITSM tool at its best"

What do you like best about Freshservice? FreshService is powerful product which has lots of feature which are very helpful for ITSM and productivity. It help to manage tickets, assets, helpdesk management. It has powerful automation tools which helps to manage workflows, ticket assignments and knowledge based assignments. What do you dislike about Freshservice? There is nothing much to dislike about freshservice except there isn't much options to customize automations. What problems is ...

"Freshservice is easy to set up and use"

What do you like best about Freshservice? I've used a lot of different help desk and ticketing platforms and Freshservice is the most user friendly of all of them. The integration of so many different modules makes it a great solution for organizations of all different sizes. We use it for ticketing, asset management, purchase orders, service requests, project management, and more. What do you dislike about Freshservice? One downside to fresh service is it isn't quite as customizable as I'd ...

"Keeping Up with Everything"

What do you like best about Freshservice? Freshservice lets us keep all of our support notes in one place and allows us to use automation to increase our productivity. The general interface is easy to use and the end users have mutliple ways to reach out to us. We use this every day and wouldn't be able to effectively complete our Computer Helpdesk tasks without it. What do you dislike about Freshservice? My most recent frustrations have been since they upgraded their interface and the page ...

"Works great!"

What do you like best about Freshservice? Super helpful services. Integrates well with our existing systems What do you dislike about Freshservice? Getting started took a bit, but they were helpful in getting it onboarded. What problems is Freshservice solving and how is that benefiting you? Were using it for helpdesk management.

"An Excellent Product for a Help Desk"

What do you like best about Freshservice? The setup and tutorials are easy to understand and implement. The system itself is user friendly both the the admin and end user. There is very little upkeep required. The hardest part I found was getting users used to going to it to self help and search the help articles that are published. What do you dislike about Freshservice? I have yet to find anything that I disliked. Everything has been positive, I have every confidence that if there was ...

"Fresh Service Review"

What do you like best about Freshservice? I've been in IT services for close to 7 years now and FreshService is hands down the best ticket system I've used. There are alot of neat feautures even with the lowest tier of subscription which helps keep IT projects on track. I especially love the email integration that makes communicating with users easy and tracks all progress. What do you dislike about Freshservice? My only downside with FreshService is admin friendliness. There loads of great ...