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9.3

Spot Score

Freshsales - CRM Software

Freshsales Reviews in April 2025: User Ratings, Pros & Cons

Streamline your sales process with Freshsales.

4.6

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Starts from $9/user/month when yearly, also offers free forever plan

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Freshsales Reviews & Ratings

4.6

Excellent

Based on 1395 ratings & 533 reviews

Rating Distribution

Excellent

(447)

Very Good

(73)

Good

(6)

Poor

(2)

Terible

(5)

Expert's Review

Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the bank. Praised across industries for its intuitive interface and seamless onboarding process, users consistently highlight how easy it is to manage customer data and track ...Read more

Freshsales pros and cons

  • Excellent customer support, quick responsiveness, and dedicated onboarding assistance.

  • Centralized CRM platform that organizes customer data and interactions, enhancing efficiency.

  • Intuitive and user-friendly interface, suitable for users with varying technical expertise.

  • Highly customizable features and automation options that streamline workflows.

  • Occasional system lags, slowdowns, and delays in report generation or real-time data updates.

  • Limited features in certain areas, such as web form automation and graphical reports.

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Showing 51-60 out of 533

JV

Jaylean V

11/08/22

5 out of 5

"Easiest website to maneuver"

What do you like best about Freshsales? Freshsales allows me to find what I'm looking for quick and easy. I can get contact info, recorded calls, emails and texts. I love knowing how my day will go before it even starts. Freshsales gives me tasks reminders, pop up notifications, and more for me to track my day and week! What do you dislike about Freshsales? I can't say I've had many problems on freshsales. I would like to get notified when someone responds via sms. I seem to not be able to ...

Read more

LK

Leena K

10/28/22

5 out of 5

"A fresh sales tool that makes it easy for your salespeople to sell from day one, Freshsales"

What do you like best about Freshsales? Freshsales unifies every aspect of your business process, from marketing to data management. What do you dislike about Freshsales? Sometimes there were some errors, but helps us a lot What problems is Freshsales solving and how is that benefiting you? With Freshsales, businesses can analyze clients and prospects in-depth. Lead management becomes more accessible, faster, and more efficient.

GR

Greg R

10/20/22

5 out of 5

"Super easy to use!"

What do you like best about Freshsales? Freshsales has been very easy to use! It allows us to upload lists of clients to follow up with and makes our workflow so much easier. It has been a huge value add! What do you dislike about Freshsales? It has taken a few weeks for me to understand how to use Freshsales. There are a few idiosyncracies in how the software works that can limit functionality, such as the inability to search multiple contact owners in a filter. What problems is Freshsales ...

Read more

DT

Doxadigital Team for Freshwork

09/29/22

5 out of 5

Freshworks is very helpful in our work

Freshworks is very helpful in our work, especially in Freshsales which we often use in our daily life. Honestly, there are lots of features that are always provided by Freshsales and it makes it very easy for our sales team. Thank you Freshworks

M

Maran

09/26/22

5 out of 5

Absolutely beautiful

Absolutely beautiful, intuitive software

PP

Peregrine Pole-Carew

09/23/22

5 out of 5

EXCELLENT ASSISTANCE

Date of experience: September 23, 2022

AS

Ayshwarya Shankar

09/22/22

5 out of 5

Easy to use

Easy to use. Kindly enhance reports accuracy.

IH

Ishant H

09/21/22

5 out of 5

"A lesser known Jewel that many must know"

What do you like best about Freshsales? The best thing is its ability to synch the data from other CRMs. I mostly used it for Sales management purposes. It served the purpose. What do you dislike about Freshsales? Its user interface and experience. Yes, I do think it could look better than it looks right now What problems is Freshsales solving and how is that benefiting you? Sales sequence, Forms, customised layout and workflows.

RV

RISHIT V

09/15/22

5 out of 5

"Best CRM after Salesforce"

What do you like best about Freshsales? The best thing is that the CRM gets integrated with all the software What do you dislike about Freshsales? The only dislike is it's quite slow when used on mobile What problems is Freshsales solving and how is that benefiting you? The freshsales helping to generate more revenue along with the customer acquisition and helping with sales funnel

RG

Rajkumar G

08/29/22

5 out of 5

"Fresh Sales Review"

What do you like best about Freshsales? Fresh Sales is a CRM tool helps to store data of all leads What do you dislike about Freshsales? Nothing much to dislike the freshsales tool What problems is Freshsales solving and how is that benefiting you? It helps to note down leads and sales punch of all sales agents