Freshsales Reviews in April 2025: User Ratings, Pros & Cons

"Can't live without it"

What do you like best about Freshsales? Freshsales helps keep myself and my team organized and on track throughout the day. We're able to offer ample customer support and easily review interactions. What do you dislike about Freshsales? The only thing I dislike is how few of the features I use daily. I wish I used more features of the program more frequently. What problems is Freshsales solving and how is that benefiting you? Freshsales offers a level of organization that other programs we ...

"Excellent Customer Service - Great Product"

What do you like best about Freshsales? Freshsales went above and beyond to help onboard our company. They took the time to train my staff and help us get fully setup and ready to go with zero downtime. I am very pleased with Freshsales as it meets all our communication and marketing needs. What do you dislike about Freshsales? The only downside is that the system is a bit complex... but this is good because with the proper training and setup you have powerful tools at your use. Just invest ...

"UI Made Better and More User Friendly."

What do you like best about Freshsales? I like that is had always been easy to navigate and now it is more user-friendly. What do you dislike about Freshsales? Activities Dashboard does not have option to choose number of items to show. What problems is Freshsales solving and how is that benefiting you? I get to do many tasks all in Freshsales -- send emails, save/access contacts, create and manage tasks/meetings/sequences and track these, among many others.

"The CRM I recommend to each and every client!"

What do you like best about Freshsales? I love all of the tools available at the free level, with the ability to upgrade for a reasonable price. What do you dislike about Freshsales? Reporting is still difficult to set up and I find myself always in need of support. What problems is Freshsales solving and how is that benefiting you? Ensuring all of my clients are being interacted with and no conversations are lost.

"Easy to navigate, ease of use was excellent"

What do you like best about Freshsales? Having everything organized in one place was a great help. This was a solid alternative to Salesforce. Customer support was only needed once after onboarding and they were quick to respond. What do you dislike about Freshsales? Nothing at all, it was excellent and everything we needed. What problems is Freshsales solving and how is that benefiting you? Automating sales engagement and organizing prospects data.

"Amazing CRM for Sales Funnel"

What do you like best about Freshsales? I loved using Fresh sales it really helps me to have track of my accounts, contacts, and the current stage of the sale. The UI is really great, If I forgot something it reminds me to do it via notification. What do you dislike about Freshsales? Nothing was found to dislike. I really enjoy using fresh sales. What problems is Freshsales solving and how is that benefiting you? Having track of the account that I'm persuing, Deal stage and comments helps ...

"Great CRM from a salesperson's perspective"

What do you like best about Freshsales? Freshsales is a userfriendly CRM that is constantly looking for ways to improve. I like that they not only take feedback, but actually implement it. It syncs up easily to your email and allows for seamless work across different platforms like Google calendar/Gmal and Acuity. What do you dislike about Freshsales? I wish it would not ask to duplicate leads when they have different locations. Sometimes there will be a lot of leads with the same name ...

"A likely lifelong user of Freshsales"

What do you like best about Freshsales? Freshsales is easy to use and has great marketing features. What do you dislike about Freshsales? I honestly can't say what I do not like about Freshsales. What problems is Freshsales solving and how is that benefiting you? 1. Tracking task and meetings 2. Email Marketing 3. Client management

"Flawless CRM"

What do you like best about Freshsales? I like the User interface. Its simple & smart. Overall the interface is very clean & easy to understand. When you use a cluterless CRM you focus on what you are looking for instead of extra distractions. I like the feature that it gets easily linked to clients Linkedin profiles so we can easily connect & send connection requests. What do you dislike about Freshsales? Please add features like widget on Outlook to link emails from the Outlook pane to ...

"Very easy to use and helps me stay organized"

What do you like best about Freshsales? Tasks allow me to keep my daily, weekly, monthly things to do at my fingertips. It also allows me to review recent or older emails and see if those emails have been opened. What do you dislike about Freshsales? I do not like the newest format of the customer cards. The old versions had smaller sized cards and showed more card/accounts ona single screen What problems is Freshsales solving and how is that benefiting you? Help me stay orgaized and track ...