Freshdesk Reviews in April 2025: User Ratings, Pros & Cons

"Very easy to use."

What do you like best about Freshdesk? All tickets managed properly. Easy to search. What do you dislike about Freshdesk? Well, till now i have not found anything which i can i dont like it. What problems is Freshdesk solving and how is that benefiting you? It is very benecicial for me. Freddy is helping me a lot with my professional emails.

"Very easy to use."

What do you like best about Freshdesk? All tickets managed properly. Easy to search. What do you dislike about Freshdesk? Well, till now i have not found anything which i can i dont like it. What problems is Freshdesk solving and how is that benefiting you? It is very benecicial for me. Freddy is helping me a lot with my professional emails.

"Exceptional Customer Support Management"

What do you like best about Freshdesk? Intuitive and user-friendly interface Powerful ticketing system with automation Multi-channel support for seamless customer interactions Robust knowledge base creation and management Customization options for branding consistency Comprehensive reporting and analytics Scalable to accommodate growing support needs Extensive integration possibilities What do you dislike about Freshdesk? Pricing Structure, Limited Advanced Reporting, Lack of Some Advanced ...

"Exceptional Customer Support Management"

What do you like best about Freshdesk? Intuitive and user-friendly interface Powerful ticketing system with automation Multi-channel support for seamless customer interactions Robust knowledge base creation and management Customization options for branding consistency Comprehensive reporting and analytics Scalable to accommodate growing support needs Extensive integration possibilities What do you dislike about Freshdesk? Pricing Structure, Limited Advanced Reporting, Lack of Some Advanced ...

"Probably one of the best solutions"

What do you like best about Freshdesk? Being able to integrate emails, live chats, phone calls, etc. all into a single platform that it's easy to use and navigate. What do you dislike about Freshdesk? I believe something i don't like about Freshdesk is the support for multi-organizations, which is there - but there's room for improvement. What problems is Freshdesk solving and how is that benefiting you? Before using Freshdesk, our agents have been using several email clients to access all ...

"Probably one of the best solutions"

What do you like best about Freshdesk? Being able to integrate emails, live chats, phone calls, etc. all into a single platform that it's easy to use and navigate. What do you dislike about Freshdesk? I believe something i don't like about Freshdesk is the support for multi-organizations, which is there - but there's room for improvement. What problems is Freshdesk solving and how is that benefiting you? Before using Freshdesk, our agents have been using several email clients to access all ...

"Excellent user interface"

What do you like best about Freshdesk? Excellent user interface, easy to use and configure. What do you dislike about Freshdesk? It's good to have API integrations in the software. What problems is Freshdesk solving and how is that benefiting you? Tracking cx esclations and issues.

"experience has been good so far there are multiple features which allow me to do my job efficiently"

What do you like best about Freshdesk? Canned responses is helpful adding priority also helps cateogrize work a bit better.Ticket assignment and SLA monitoring helps avoid escalations which really does help. What do you dislike about Freshdesk? having the access to send emails from another user's email ID.I should not have the access to send emails from others email ID.The canned responses section doesn't alloow searching for responses anymore and i have to switch to the next page. What ...

"Great tool for ticketing for tracking the tickets and working towards resolution"

What do you like best about Freshdesk? Freshdesk helps to maintain the consolidated list of tickets received and helps to track with the live status and helps us close the tickets. Very easy to re-assign if required within the team or cross teams. What do you dislike about Freshdesk? Like everything about the tool and have everything required. What problems is Freshdesk solving and how is that benefiting you? Maintaining and tracking the issues or queries received from the clients. Help us ...

"Excellent user interface"

What do you like best about Freshdesk? Excellent user interface, easy to use and configure. What do you dislike about Freshdesk? It's good to have API integrations in the software. What problems is Freshdesk solving and how is that benefiting you? Tracking cx esclations and issues.