Freshdesk Reviews in April 2025: User Ratings, Pros & Cons

"Freshdesk Customer support"

What do you like best about Freshdesk? Freshdesk is user friendly, cost affective and an excellent tool What do you dislike about Freshdesk? Can have more omnichannel abilitiles and integretrtions What problems is Freshdesk solving and how is that benefiting you? It uses all channels and brings support into one unified platform which makes visibilty, replying to tickets easy and provides better customer service

"Very User Friendly Product"

What do you like best about Freshdesk? Its use full in all the aspects, Could not find a better product than this ever. What do you dislike about Freshdesk? API Integrations are much more needed for any of the software products. What problems is Freshdesk solving and how is that benefiting you? making process very simple to communicate with the client.

"FreshDesk"

What do you like best about Freshdesk? We got our daily assignments and is very well organized to send emails and/or create tickets What do you dislike about Freshdesk? Nothing I think it is great and do not have anything I dislike What problems is Freshdesk solving and how is that benefiting you? complaints and we get to do our daily assignments and is very well organized

"Customer Support made simple"

What do you like best about Freshdesk? FreshDesk is easy to use and has many great tips and tricks. The online resource library is good, but the Helpchat function and support team are great. it integrates easily with FreshChat and FreshSales so we have a holistic view of client interactions What do you dislike about Freshdesk? There are so many things you can do with FreshDesk that sometimes we have to think about where to find the specific functionality, but the search bar helps solve that ...

"Great tool for ticket management and asset management"

What do you like best about Freshdesk? It's an easy to use ticketing tool with many features and different categories and easily integratable What do you dislike about Freshdesk? It can progress in the field of project management process What problems is Freshdesk solving and how is that benefiting you? It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems

"Excellent Software for Customer Service"

What do you like best about Freshdesk? The ease of it while using. Different customizations are available which we can select as per our choice. Ease of adding and removing groups, contact taggers, etc. Calling feature in bulit which is one of the best part. What do you dislike about Freshdesk? Basically, there are no dislikes or any negative impacts. It functions properly and you customize as per your choice What problems is Freshdesk solving and how is that benefiting you? Freshdesk is ...

"Review and feedback for the Freshdesk"

What do you like best about Freshdesk? Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively. What do you dislike ...

"Freshdesk İncelemem"

What do you like best about Freshdesk? Freshdesk customer support konusunda eşsiz bir deneyim sunuyor. Kullanıcı dostu bir ürün olmak ile birlikte ekranların sade ve şıklığı işi yaparken mükemmel hissettiriyor. What do you dislike about Freshdesk? Freshdesk karmaşık yapıdan arınmış fakat özeleştirme konusunda uzun bir yol sunuyor. Biraz bu tarz ürün bilgisi olanlar her şeyi yapabilirler ama yeni başlayanlar için kısa olsa da bir yol var. What problems is Freshdesk solving and how is that ...

"Unveiling Excellence: A Review of Freshworks Solutions"

What do you like best about Freshworks? Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools. Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions. Integration Capabilities: The ...

"Best Support ever!"

What do you like best about Freshdesk? It was my first time using this platform and I am constantly needing support on how to navigate the tool and I am very happy and pleased with the customer service they have provided me so far! All of them are so helpful starting from Jagadeeshwaran, Jeromia, Sandhiya, Deep, Manoj, Dharanidharan, Sushil and Jim! Exceptional service!! I have provided names because I know how important providing commendation and please know that I am grateful for your ...