Freshdesk

Excellent company

What do you like best? Excellent helpdesk software, which has transformed how we are able to operate our business. Fantastic support whenever you need it, they respond very fast to any issues to bottom them out when you report them. If you are in need of this type of system, then I highly recommend it to anyone. What do you dislike? Not a lot to dislike, it all works as it should. What problems are you solving with the product? What benefits have you realized? We use it as a ...

Best support in the biz

What do you like best? Even though Freshdesk helps me support my customers, it's their customer service that keeps me using the service. I can get immediate help that is knowledgeable and personable. I don't feel like I'm talking to a machine. I like the chat feature with emojis. I'm a one-man (woman) help desk and without their support, I wouldn't have been able to set up my metrics and parameters without their real-time assistance. What do you dislike? Sometimes it can be difficult ...

Excellent Tool

What do you like best? Integration with Google, and the Knoweledge Base What do you dislike? Sometimes the Android APP is not updated with the web app What problems are you solving with the product? What benefits have you realized? We have organized the Users Requests flow and the statistics that some organizations Ask us to have about their users using our services

The free version is awesome!

I'm still on the free "sprout" version, but it's good enough that when our needs grow I'm pretty sure we'll upgrade! It was easy to start generating tickets, and there's lots of features we haven't scratched the surface of yet. Their support team is responsive and helpful, too!

Freshdesk rocks

What do you like best? That we organized all our support and now we have a powerful tool What do you dislike? Nothing till now (1 year and 1 month in use) What problems are you solving with the product? What benefits have you realized? Our clients are sites and we monetize their inventory. We solve all the technical issues with our Support team

The best ticketing solution on the market

What do you like best? The ability to configure ticket fields and templates Simple yet clear and precise nature of the ticket Integration with Freshchat with Whatsapp and now Freshbots Reporting and analytics assists in data driven decision making What do you dislike? None that come to mind at all, Freshdesk is assisting in solving our root cause analysis through the use of the data extracted Recommendations to others considering the product: Freshdesk is quick to implement ...

Fresh ticketing system

What do you like best? I like points which agents can get for done job. What do you dislike? You cannot edit the replayed post. And also you cannot edit agent's answer once replayed. Only what you can edit is the initial question. What problems are you solving with the product? What benefits have you realized? Requests from email, phone, web, chat and social. Everything is combined via automated workflows, self-service options like bots.

Extremely Recommended Product

What do you like best? Simplicity and functionality. Very easy to teach my staff and clients to use it. What do you dislike? Can't link it with Zoho Books Timesheets What problems are you solving with the product? What benefits have you realized? We use Freshdesk as a main tool to register, monitor our clients requests.

Good Tool to have

A convenient and reliable tool to assist with customer engagement

Freshdesk in K-12 Setting

Freshdesk has been an amazing asset in our department. We utilize Freshdesk in a K-12 educational setting. It allows our students and teachers to submit technology-based tickets and then those tickets are assigned to specific technicians based on location. We are able to communicate effectively with students and teachers and provide superior customer service. As the Director of Technology, I am also able to run reports on tickets assigned to my technicians. That is a huge asset when having ...