Freshdesk Reviews in April 2025: User Ratings, Pros & Cons

"Couldn't Do My Job Without It!"

What do you like best about Freshdesk? Freshdesk helps organize all of our incoming emails for Customer Service across many email addresses. The team can all see who is working on what and what needs to be done. As the manager, I have oversight of it all. What do you dislike about Freshdesk? Freshdesk has its own ways of doing things, but once you learn them, it's not bad. What problems is Freshdesk solving and how is that benefiting you? Managing customer communication. We can reply to ...

"FreshDesk is a Top-Tier Ticketing Platform"

What do you like best about Freshdesk? The seamless ability to handle all our Customer Support-related tickets and procedures. FreshDesk is a comprehensive way to manage our inquiries and interact with our customers. FreshDesk also offers excellent additional features such as automation for a much more streamlined organization of tickets. What do you dislike about Freshdesk? The biggest downside to us as a company was the recent removal of integration with the Twitter/X platform. FreshDesk ...

"Best Service Ever"

What do you like best about Freshdesk? Their customer support is fantastic. I can always reach out to them and know I am going to get help within 24 hours. They are always willing to assist with any needs or questions that I have. The dashboard is extremely user friendly. We are always looking for other things outside of ticketing to use it for. What do you dislike about Freshdesk? The only thing that is kind of hard to deal with is the properties section in the tickets. When we have one ...

"Seamless Helpdesk SaaS"

What do you like best about Freshdesk? Simple UI/UX and easy to configure and implements What do you dislike about Freshdesk? Nothing. all is good enough, no complaints What problems is Freshdesk solving and how is that benefiting you? Complaints documentation so the complaints easy to organize

"Robust software, great for any size business"

What do you like best about Freshdesk? Freshdesk and the Freshworks suite are powerful! Boasting many features to help you keep up to date with customer communication and empower your employees to do their best work, this software works for a smaller businesses with small teams but could easily scale to a large operation. As someone who is in this software for 8+hrs per day I find it easy and intuitive to use. As a small business we aren't using it to it's full capacity, but have plans to ...

"Freshdesk review"

What do you like best about Freshdesk? Its easy to understand and use, good for customer support, good features. Ease integration What do you dislike about Freshdesk? as of now nothing. Its working all great so far What problems is Freshdesk solving and how is that benefiting you? getting emails on time, easy to use and nw featurs threads are really helpful

"Great Helpdesk and Ticketing System for your Business"

What do you like best about Freshdesk? Freshdesk processed 741 helpdesk tickets for us last year, as well as an untold amount of individuals looking at at solutions on the helpdesk to answer their questions 24/7/365. It has dropped the support phone calls we get tremendously. What do you dislike about Freshdesk? We have not found a reason not to implement Freshdesk. What problems is Freshdesk solving and how is that benefiting you? Providing after hours technical support via the articles on ...

"Best Ticket/Knowledge Base application there is"

What do you like best about Freshdesk? The ticket system is very easy and user friendly. I use it on a daily basis and have never had any issues. What do you dislike about Freshdesk? I can not think of anything that I dislike about it. What problems is Freshdesk solving and how is that benefiting you? Keeping track of work items and priorities as well as solutions to our issues. It is any place to take care of everything.

"Best task management tool"

What do you like best about Freshdesk? Its very user friendly and has good features. We can automate tasks and add canned responses What do you dislike about Freshdesk? Sometimes there are bugs that cause issues in the application What problems is Freshdesk solving and how is that benefiting you? There are no issues as of now

"Excellent product for managing and prioritizing high ticket volume intake"

What do you like best about Freshdesk? Freshdesk is easy to use yet highly customizable based on the end-user experience you desire. With scenarios and automation rules we are able to tailor a streamlined customer service experience. What do you dislike about Freshdesk? Nothing important enough to nit pick about it! Notifications could maybe be more visible, but its easy enough as it is! What problems is Freshdesk solving and how is that benefiting you? We use Freshdesk as our Help Desk ...