Freshdesk Reviews in April 2025: User Ratings, Pros & Cons

"Best way to stay organized"

What do you like best about Freshdesk? All the extra functions it comes with all being user friendly What do you dislike about Freshdesk? A user friendly way of getting detailed reports What problems is Freshdesk solving and how is that benefiting you? Keeping all customers on track and organized

"Organizing and simplifying everyday work has never been so easy"

What do you like best about Freshdesk? Customers' problems, concerns and necessary documents can always be found in one place. The possibilities are endless and the time savings are insane. All the necessary emails can be conveniently linked together, and with the help of keywords and reminders it is easy to stay on time. What do you dislike about Freshdesk? To-dos are one of the most convenient things at freshdesk, but from time to time it would also be necessary to format it for a ...

"Design Manager"

What do you like best about Freshdesk? It's an easy way to organize emails thought-out a business. You can easily transfer the email to the correct department if needed. What do you dislike about Freshdesk? If more than one department is on the email, only one department sees the email and these emails get lost. What problems is Freshdesk solving and how is that benefiting you? We can see you "take" the email and if someone emails multiple times, you can search to see who was involved.

"Freshdesk makes help desk management simple and intuitive"

What do you like best about Freshdesk? Freshdesk is designed very intuitively and has excellent support documentation and live customer support if needed. The interface is very easy to understand when first logging in, and even the advanced features make logical sense when first using them. I've trained many people on how to use Freshdesk and it's always been a simple process to get new people onboarded. In the rare occasions that I needed help, a representative was easily available on the ...

"Overall the best support tool there is!!"

What do you like best about Freshdesk? It is extremley easy to set up and get started. You don't need any coding skill to get started with your tickets, chat or knowlegde base. But if you do want to make things a lot more customisable, you can! That's what I love about Freshdesk. What do you dislike about Freshdesk? The analytics are super useful but not as easy to navigate in as the rest of the platform. Although I have to say it has been improved a lot over time. What problems is ...

"Been using Freshdesk for 4-5 years, and continue to love it"

What do you like best about Freshdesk? Simplicity of use and straight forward approach to support ticket management. This simplicity helped a lot when deploying the system to our support agents and developers. Some people from other teams also use the system daily to get usage and agent hours reports. The integrations With Jira and Teams help to keep work manageable. Customer support is usualy quick and take a hans on approach to solving the issues. What do you dislike about ...

"Superb service with unbelievable value for money"

What do you like best about Freshdesk? It's quite unbelievable the level of funcitonality and service offered by Freshdesk. It transformed our customer service department. When originally looking for a provider, I was being quoted £4-6k per year... and Freshdesk was free!!?! Since then, we have moved onto their paid tiers, but the value is still striking. Our business literally runs off it 24/7 and we couldn't live without it. They also respond quickly to any issues (not that we have ...

"Easy and Intuitive"

What do you like best about Freshdesk? It makes high volumes of tickets easy to manage What do you dislike about Freshdesk? The mobile App could be a bit easier to navigate, but apart from that nothing. What problems is Freshdesk solving and how is that benefiting you? We used to share a team inbox and it was difficult to manage, switching to Freshdesk allowed us to assign tickets to agents ensuring nothing was missed.

"A Great Ticketing Solution"

What do you like best about Freshdesk? Easy to use. Very intuitive controls and features. Almost zero learning curve. It just works! What do you dislike about Freshdesk? Nothing really. It's very responsive and reliable and if something is experiencing a problem or you have a question, support is always there and responds quickly. What problems is Freshdesk solving and how is that benefiting you? Freshdesk makes it easy for us to communicate with our customers right within the ticket so all ...

"Easy to use"

What do you like best about Freshdesk? It is very easy to use on my laptop, my mobile android and iPhone. It used daily has so many features, scenarios to canned responses. Creating and using canned responses makes my team work more efficiently. Daily reports to my inbox showing what I need from agent to SLA. What do you dislike about Freshdesk? Not been able to set up schedule send time on emails like in outlook. What problems is Freshdesk solving and how is that benefiting you? Freshdesk ...