Freshdesk

FreshDesk made us organized and confident at every turn.

What do you like best? We love it that you can organize a large quantity of support requests, prioritize them, and execute on solving them without concern that someone is being missed. We also love the ease with which you can create and add to the knowledge base. This keeps our customers up to date on the latest happenings. We also love the support offered by FreshDesk. If we have a question, they answer quickly and precisely. FreshDesk also offers different webinars that help us learn ...

Great piece of software to use!

What do you like best? The ability to integrate it with our current email platform and have it automatically create a ticket for you. As we get a lot of different queries in for different departments, the ability to assign what type of query it is (sales, complaint, finance etc) is great as the appropriate department can pick it up. What do you dislike? Sometimes filtering the tickets can be a bit slow and sometimes clunky. Also when selecting the show activity bit on the ticket ...

Great Help

What do you like best? The friendliness of the support team. They were always there to help and had fast responses. When I submitted a request they always had a fast answer which I definitely appreciated a lot. They always treated me like I wasn't a task they had to perform and get paid for. They treated me like a friend. It was hard to give them bad feedback if they couldn't answer a question because I knew that they could. It could be me not giving them enough information sometimes but ...

This is excellent tool for handle my business

What do you like best? Lead review and strength of lead. also notification part good. What do you dislike? I seen there are no itegration available with aws service. Recommendations to others considering the product: my own laptop What problems are you solving with the product? What benefits have you realized? It will help me to my customer issue handling without missing any ticket.

Easy to resolve issues, link to content and canned messages, collaborate with team

What do you like best? The flexibility provided by Freshdesk to segment tickets, add notes, collaborate with team members, and track results is fantastic What do you dislike? There is really nothing I actively dislike. What problems are you solving with the product? What benefits have you realized? We have been able to move much of our support to the ticketing platform, which frees our reps up to deal with escalations and take calls from VIP customers. It is easy to resolve ...

The best Help desk Solution

What do you like best? A work tool to manage support ticket unique in its class, with a clean and dynamic interface that gives users a tool to open easy support tickets and at the same time get quick questions and answers and likewise to employees Support provides you with an easy-to-use dashboard with many tools available when responding, transferring, or closing a customer ticket. for me it is the best support tool and one of the most complete on the market. What do you dislike? In ...

Effective customer support solution

What do you like best? Freshdesk is the effective support program that let us provide effective customer care to our customers. The complain management of this tool is satisfying. I can easily manage all complaints and their solutions. It has a big hand behind our success. I can easily track new and old complaints and precede them for their better solution. This is the tool that has become a useful platform it is building a strong relationship with customers. What do you dislike? This ...

FreshDesk

What do you like best? It is easy to use, we can create canned responses and add those responses with shortcuts faster and we can automate actions against spam and track SLA for tickets and communicate easily with clients. What do you dislike? there are some issues when using freshdesk on mobile and we are unable to perform actions against tickets we receive when we are away from PC and want to respond to a ticket. Recommendations to others considering the product: it is easy to ...

Best ticketing solution

What do you like best? Good price, amazing support, easy to use What do you dislike? Maybe a little complicated to set up with 0 prior experience Recommendations to others considering the product: Go for it. This was the best possible thing we did for our customer service teams. Provides an all-round solution to everything imaginable. What problems are you solving with the product? What benefits have you realized? We use Freshdesk as our main Customer Service portal, and live chat

Intuitive interface, great customer care

What do you like best? The simplicity of the platform and the good support from FD team What do you dislike? so far everything works great. can't say I dislike anything. Recommendations to others considering the product: I recommend Freshdesk for the simplicity, specially for small companies. You don't have to be an expert in order to set an account and integrate multi emails, with action triggers etc. Also, their support is great, anything that you don't understand they will ...