Freshdesk

Excellent service, amazing support and cheap plans

What do you like best? The system is very user friendly. It provides monthly features. What do you dislike? Every system has something to improve but FreshDesk is really good enough to provide platform for your business. What problems are you solving with the product? What benefits have you realized? Technical problems. The ticket system is easy to use.

Very easy to use!

What do you like best? I like how easy it is to use Freshdesk. One unique feature is that you can see when other agents are either looking at or replying to a ticket so that you do not have 2 responses getting sent out simultaneously. What do you dislike? I cannot think of any downsides to Freshdesk. What problems are you solving with the product? What benefits have you realized? We use Freshdesk as our customer support portal. This helps our team track issues and questions ...

Easy Task Creation

What do you like best? Freshdesk allows us to send tasks to everybody in the company. Creates organization on what tasks needs to be completed. Can also be used as a reminder. The tickets can be passed and worked on by several different people. It is great to keep yourself organize. What do you dislike? It would be great is Freshdesk could somehow incorporate Salesforce and have autofill properties or have some kind of autofill properties that you could do to make tickets. It would ...

Transition

What do you like best? After coming in as the 6th IT Support person in a very short time. This has helped me keep up on where I am at in projects, allow the owner to know where I’m at and it helps everyone to avoid calling me with non emergency problems. What do you dislike? At first, getting my new agent profile created was a hassle but after contacting Freshdesk support, they were able to provide the documentation that helped us. What problems are you solving with the product? ...

It has eased our problem in solving customer queries.

What do you like best? I like how it's easy to manage each query that we receive from our customer What do you dislike? There is nothing in can think of that I dislike What problems are you solving with the product? What benefits have you realized? Customer Query

Fantastic Support System

What do you like best? You are able to communicate with customers and manage, tracethe communications eith customers What do you dislike? To be honest there is nothing bad to say Recommendations to others considering the product: A first stop helpdesk system, Dont look no further What problems are you solving with the product? What benefits have you realized? Assisting our customers daily through Freshdesk

First Preference.

What do you like best? Communication and trail mail is easy to track. Easily accessible. What do you dislike? Font options in the description, it sometimes doesn't take the default font. More options for editing the context. What problems are you solving with the product? What benefits have you realized? mails are properly manageable now. my time is saved.

Support Desk Excellence

What do you like best? Freshdesk is easy to use for both the client and the customer. What do you dislike? There have been many significant improvements over the years, so I don't really see a downside. What problems are you solving with the product? What benefits have you realized? I love that customers have several options to submit a support ticket. They can go to our portal page and enter a ticket or submit their request via a customized email that funnels into our support ...

Great Ticketing System

What do you like best? Ease of use and setup. Took about 10 minutes to get the connection setup and running. Custom rules and extras to help sort and filter tickets. What do you dislike? Nothing yet. The entire system works flawlessly. What problems are you solving with the product? What benefits have you realized? We track tickets that need to be submitted by users who don't have logins, so this is a great solution.

Very pleased with the FreshDesk software

What do you like best? I like the canned response feature. It has saved us LOADS of time and $$$ while maintaining continuity with responses to customers provided by our customer service representatives What do you dislike? Can't really think of anything I dislike. Only thing I would like to see added would be a deeper folder system for the canned responses for organizational purpose, but we're doing fine with the way it is. Recommendations to others considering the product: Our ...