Freshdesk

FreshDesk is one of the best platform that I have ever used.

What do you like best? The best thing about the freshdesk was it's consistency, whether you are getting bulk of loads on the same platform for the queries. It was the easiest way to response on the multiple tickets instantly. What do you dislike? The one thing I dislike about freshdesk was it's UI was not user friendly. Sometimes it's bit difficult to work on it by finding previous solutions. Otherwise it is one of the best platform to start working on it without any trouble. ...

easy to use for recording service queries

What do you like best? 1) easily integration with simple user interface and very organizable. 2) love the features and how it is designed. 3) Easy to use. What do you dislike? nothing as such can be said which is disliked but sometimes the app is very slow while opening. Recommendations to others considering the product: 1) Best for SAAS PLATFORMS. 2) EASY TO USE 3) BEST FOR PEOPLE IN SERVICE INDUSTRY 4) BEST FOR TEAMS WITH HIGH CAPACITY 5) COST EFFECTIVE ...

A product and company that WOWs!

What do you like best? Product: - Easy to configure - Nice to use - Delivers a clear tangible improvement to our ways of working as a business, and the experience our customers receive Service: - The service from Freshdesk in terms of sales, implementation support, post-implementation support is second to none. It is easy to get in touch with them via email, or online form, or live web chat. With seconds - and I mean seconds - Freshdesk are in touch providing help, whether ...

Brilliant Support and Fast to Sort Things Out

Brilliant Support. We needed to install an SSL on our help desk and it was all sorted in no time. We 100% recommend them.

Has all the right tools but they never…

Has all the right tools but they never work

Fresh Desk User Interface

What do you like best? The filter feature of the freshdesk is the best. Gives you so many option to filter your emails from the bulk received so that you can prioritize your responses. What do you dislike? The going back feature is very irritating. Every time you have to go back to an email you have to go all the way back. What problems are you solving with the product? What benefits have you realized? Responding to customers, giving canned responses, looping concerned people ...

Easy and reliable Service Desk

What do you like best? An easy user interface and the easy-to-understand reports What do you dislike? The possibility to modify how mails are being auto answered is not dynamic enough Recommendations to others considering the product: Make an accurate plan and make sure responsibilities are clear. What problems are you solving with the product? What benefits have you realized? Technical it-problems (SW)

Very solid and does what we need effectively

What do you like best? Frehdesk is intuitive and packs a ton of value into their product What do you dislike? Not much. We honestly can’t complain about anything. Recommendations to others considering the product: This is a great product that offers robust customer service solutions at an affordable price. What problems are you solving with the product? What benefits have you realized? Customer service inquires, membership issues, and general inquiries

Excellent software for organisation and transparency for customers

What do you like best? The ability to streamline work orders - automate assignment to the relevant staff member - and collaborate and pass off projects to coworkers. Meet SLA's and report on time/internal billing as well as productivity What do you dislike? Nothing - it's a really easy system to use What problems are you solving with the product? What benefits have you realized? We use Freshdesk as an internal portal for managers and staff to request marketing collateral and ...

Excellent help desk software

What do you like best? Ease of use, clarity of tickets, auto-responses, grouping tickets and simple implementation What do you dislike? Some of the automations used to be a little tricky to configure but this has been improved with a software update. What problems are you solving with the product? What benefits have you realized? Improved cusotmer service. We've used SSO to integrate with our own application so out customers are able to access our support services from right ...