9.3
Spot Score
/logo_1655832698.2522488.png){kind=logo}
Effortless customer service for the digital world.
Add to compare
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
Log in Required to View Reviews
Filter results
Sort by :
Showing 71-80 out of 630
AK
Anisha K
08/30/23
"Chat accuracy"
What do you like best about Freshchat? I find very easy as the chats reopen after an incoming message . What do you dislike about Freshchat?
RY
Rimmi Y
08/30/23
"Chat Accuracy and efficiency"
What do you like best about Freshchat? Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.
AU
Anonymous User
08/30/23
"Exceptional Chat Support System !"
What do you like best about Freshchat? Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them.
AU
Anonymous User
08/30/23
"Exceptional Chat Support System !"
What do you like best about Freshchat? Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them.
JK
Jasmeet K
08/26/23
"Fastest way to handle chats"
What do you like best about Freshchat? It is the fastest way to commincate with our customers. What do you dislike about Freshchat?
JK
Jasmeet K
08/26/23
"Fastest way to handle chats"
What do you like best about Freshchat? It is the fastest way to commincate with our customers. What do you dislike about Freshchat?
AU
Anonymous User
08/24/23
"Freshchat: revolutionizing customer communication and engagement"
What do you like best about Freshchat? From live chat to automated messages, the platform offers a comprehensive suite of tools that cater to various communication needs. The ability to seamlessly switch between conversations, view customer history, and collaborate internally has streamlined our customer interactions like never before
AU
Anonymous User
08/23/23
"The worst customer experience one would never hope for"
What do you like best about Freshworks? Freshdesk comes with plenty of features, options and marketplace apps to customize your company's service desk. Alltogether is a very verstalie solution and probably capable of handle most of your company's needs.
AU
Anonymous User
08/21/23
"Chat and chatbots"
What do you like best about Freshchat? Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter.
AU
Anonymous User
08/21/23
"Chat and chatbots"
What do you like best about Freshchat? Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter.
