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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

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Showing 71-80 out of 630

RY

Rimmi Y

08/30/23

5 out of 5

"Chat Accuracy and efficiency"

What do you like best about Freshchat? Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.

AK

Anisha K

08/30/23

5 out of 5

"Chat accuracy"

What do you like best about Freshchat? I find very easy as the chats reopen after an incoming message . What do you dislike about Freshchat?

AU

Anonymous User

08/30/23

4.5 out of 5

"Exceptional Chat Support System !"

What do you like best about Freshchat? Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them.

AU

Anonymous User

08/30/23

4.5 out of 5

"Exceptional Chat Support System !"

What do you like best about Freshchat? Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them.

JK

Jasmeet K

08/26/23

4 out of 5

"Fastest way to handle chats"

What do you like best about Freshchat? It is the fastest way to commincate with our customers. What do you dislike about Freshchat?

JK

Jasmeet K

08/26/23

4 out of 5

"Fastest way to handle chats"

What do you like best about Freshchat? It is the fastest way to commincate with our customers. What do you dislike about Freshchat?

AU

Anonymous User

08/24/23

5 out of 5

"Freshchat: revolutionizing customer communication and engagement"

What do you like best about Freshchat? From live chat to automated messages, the platform offers a comprehensive suite of tools that cater to various communication needs. The ability to seamlessly switch between conversations, view customer history, and collaborate internally has streamlined our customer interactions like never before

AU

Anonymous User

08/23/23

0 out of 5

"The worst customer experience one would never hope for"

What do you like best about Freshworks? Freshdesk comes with plenty of features, options and marketplace apps to customize your company's service desk. Alltogether is a very verstalie solution and probably capable of handle most of your company's needs.

AU

Anonymous User

08/21/23

4.5 out of 5

"Chat and chatbots"

What do you like best about Freshchat? Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter.

AU

Anonymous User

08/21/23

4.5 out of 5

"Chat and chatbots"

What do you like best about Freshchat? Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter.