Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

"Good User interface"

What do you like best about Freshchat? INTERFACE EASY TO USer and easily understand to everyone What do you dislike about Freshchat?

"Good User interface"

What do you like best about Freshchat? INTERFACE EASY TO USer and easily understand to everyone What do you dislike about Freshchat?

"The best and fastest way to communicate with customers"

What do you like best about Freshchat? I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on.

"It could be better"

What do you like best about Freshchat? Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about Freshchat is the features that it provides, like the ability to save your own customized replies and messages also that you can Implement other tools allows you to access them more quickly and easily ...

"It could be better"

What do you like best about Freshchat? Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about Freshchat is the features that it provides, like the ability to save your own customized replies and messages also that you can Implement other tools allows you to access them more quickly and easily ...

"Freshchat is simple and efficient for customer support"

What do you like best about Freshchat? Freshchat's user-friendly interface, real-time chat, and powerful automation simplify customer communication for an efficient and personalized experience.

"Freshchat is simple and efficient for customer support"

What do you like best about Freshchat? Freshchat's user-friendly interface, real-time chat, and powerful automation simplify customer communication for an efficient and personalized experience.

"A simple and User-friendly Support Tool !"

What do you like best about Freshchat? Freshchat has been helpful for us to channel our queries to our sales and support respectively according to the query. Freshchat has has made ticket creation and resolution very easy for us . As a sales person it has really helped me contact the customer immediately whenever there is a sales query.

"Very easy to use for customer support on chat"

What do you like best about Freshchat? Pulling data for each day and dashboard appearance What do you dislike about Freshchat?

"Good one"

What do you like best about Freshchat? Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good.