9.3
Spot Score
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Effortless customer service for the digital world.
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Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
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Showing 51-60 out of 630
AK
Anand k
10/25/23
"Fresh chat review"
What do you like best about Freshchat? Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.
AU
Anonymous User
10/24/23
"Review Dashboard for Freshchat Assistance"
What do you like best about Freshchat? Very good for chat process, Quick response to customer, Easy to Used What do you dislike about Freshchat?
AC
Anurag C
10/21/23
"It was a amazing experience"
What do you like best about Freshchat? Provides best context driven messaging experience What do you dislike about Freshchat?
BA
Bhargav A
10/21/23
"Revolutionary customer engagement"
What do you like best about Freshchat? As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy
BA
Bhargav A
10/21/23
"Revolutionary customer engagement"
What do you like best about Freshchat? As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy
PP
Priyanka P
10/20/23
"Ease of use"
What do you like best about Freshchat? It's easy to use and is bug free. Customer support is great What do you dislike about Freshchat?
MS
Mohit S
10/20/23
"First user experience"
What do you like best about Freshchat? It is easy to use and navigate through features. I also like its compatibility and learning skills. What do you dislike about Freshchat?
AU
Anonymous User
10/19/23
"Excellent experience with Freshchat"
What do you like best about Freshchat? The best thing about Freshchat is that you can use shortcuts to use sentences that are repeated occasionally. The user details are easily accessible and creating tickets is easy.
MZ
Mohammed Z
10/19/23
"Good AI powered chat box"
What do you like best about Freshchat? It's relevant, understands inputs. Gives near to accurate answers. What do you dislike about Freshchat?
AU
Anonymous User
10/14/23
"Awesome Service delivered, Thank you!"
What do you like best about Freshchat? I loved the service and I would really recommend my friends & family. What do you dislike about Freshchat?
