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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

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Showing 51-60 out of 630

AK

Anand k

10/25/23

4.5 out of 5

"Fresh chat review"

What do you like best about Freshchat? Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.

AU

Anonymous User

10/24/23

5 out of 5

"Review Dashboard for Freshchat Assistance"

What do you like best about Freshchat? Very good for chat process, Quick response to customer, Easy to Used What do you dislike about Freshchat?

AC

Anurag C

10/21/23

5 out of 5

"It was a amazing experience"

What do you like best about Freshchat? Provides best context driven messaging experience What do you dislike about Freshchat?

BA

Bhargav A

10/21/23

4 out of 5

"Revolutionary customer engagement"

What do you like best about Freshchat? As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy

BA

Bhargav A

10/21/23

4 out of 5

"Revolutionary customer engagement"

What do you like best about Freshchat? As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy

PP

Priyanka P

10/20/23

5 out of 5

"Ease of use"

What do you like best about Freshchat? It's easy to use and is bug free. Customer support is great What do you dislike about Freshchat?

MS

Mohit S

10/20/23

3.5 out of 5

"First user experience"

What do you like best about Freshchat? It is easy to use and navigate through features. I also like its compatibility and learning skills. What do you dislike about Freshchat?

AU

Anonymous User

10/19/23

5 out of 5

"Excellent experience with Freshchat"

What do you like best about Freshchat? The best thing about Freshchat is that you can use shortcuts to use sentences that are repeated occasionally. The user details are easily accessible and creating tickets is easy.

MZ

Mohammed Z

10/19/23

3.5 out of 5

"Good AI powered chat box"

What do you like best about Freshchat? It's relevant, understands inputs. Gives near to accurate answers. What do you dislike about Freshchat?

AU

Anonymous User

10/14/23

5 out of 5

"Awesome Service delivered, Thank you!"

What do you like best about Freshchat? I loved the service and I would really recommend my friends & family. What do you dislike about Freshchat?