Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

"Great service!"

What do you like best about Freshchat? The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.

"Great service!"

What do you like best about Freshchat? The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.

"Best to connect"

What do you like best about Freshchat? Live and instant response, easy to use, whr I'm able to get answers What do you dislike about Freshchat?

"Great UI"

What do you like best about Freshchat? Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it. What do you dislike about Freshchat?

"Great UI"

What do you like best about Freshchat? Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it. What do you dislike about Freshchat?

"Why we need to switch on fresh chat"

What do you like best about Freshchat? I like these mentioned features of freshchat 1) Intelligent chat routing

"Why we need to switch on fresh chat"

What do you like best about Freshchat? I like these mentioned features of freshchat 1) Intelligent chat routing

"Powerful but not bug-free!"

What do you like best about Freshchat? I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way.

"Powerful but not bug-free!"

What do you like best about Freshchat? I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way.

"Fresh chat review"

What do you like best about Freshchat? Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.