9.3
Spot Score
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Effortless customer service for the digital world.
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Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
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AU
Anonymous User
11/21/23
"Simple and to the point"
What do you like best about Freshchat? The ability to create tickets off the chat and that customers do get that ticket number as well. Also like the ability to adjust your views and only see what is necessary to you.
LJ
Lindsey J
11/20/23
"love the simplicity of use!"
What do you like best about Freshchat? being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.
LJ
Lindsey J
11/20/23
"love the simplicity of use!"
What do you like best about Freshchat? being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.
KM
Kyrith M
11/20/23
"fresh chat expienecne."
What do you like best about Freshchat? Very easy to use and easy to navigate when chatting What do you dislike about Freshchat?
JL
Jethro L
11/19/23
"Effecient"
What do you like best about Freshchat? I appreciate the comprehensive 360-degree view of support needs. What do you dislike about Freshchat?
JL
Jethro L
11/19/23
"Effecient"
What do you like best about Freshchat? I appreciate the comprehensive 360-degree view of support needs. What do you dislike about Freshchat?
AU
Anonymous User
11/17/23
"Freshchat has been great!"
What do you like best about Freshchat? Its easy to use the analytics are easy to navigate and its very user friendly What do you dislike about Freshchat?
AK
Armine K
11/17/23
"Very easy and nice to use!"
What do you like best about Freshchat? The design and simplicity of using it, very straight forward, no complicated steps. What do you dislike about Freshchat?
PM
Paul M
11/17/23
"Great app to automate chats"
What do you like best about Freshchat? I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of.
PM
Paul M
11/17/23
"Great app to automate chats"
What do you like best about Freshchat? I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of.
