9.3
Spot Score
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Effortless customer service for the digital world.
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Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
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Showing 21-30 out of 630
NS
Nibinesh S
11/29/23
"Easy to use, Live Chat Software"
What do you like best about Freshchat? Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products.
AU
Anonymous User
11/29/23
"Sr Specialist Rider Training and Quality"
What do you like best about Freshchat? The support I got post and pre onboarding. What do you dislike about Freshchat?
NS
Nibinesh S
11/29/23
"Easy to use, Live Chat Software"
What do you like best about Freshchat? Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products.
AU
Anonymous User
11/29/23
"Sr Specialist Rider Training and Quality"
What do you like best about Freshchat? The support I got post and pre onboarding. What do you dislike about Freshchat?
SM
Suhail M
11/29/23
"Fresh Chat Performance"
What do you like best about Freshchat? Feutures and perfoacnce in Freshchat is good What do you dislike about Freshchat?
OC
Onix C
11/28/23
"Freshchat All in One Plattform."
What do you like best about Freshchat? I really like the interface and color schemes. I like how simple it is too to search for older chats. What do you dislike about Freshchat?
AU
Anonymous User
11/28/23
"Easy to navigate"
What do you like best about Freshchat? Easy to understand, navigate and use tools and systems. Nice design, easy for visuals What do you dislike about Freshchat?
JT
Jack T
11/24/23
"User-friendly interface allowing for efficient customer support!"
What do you like best about Freshchat? The design of the user-interface is great, from configuring the settings as an admin through to the customer support interface. We've been able to create our own chat bots for support which has been extremely helpful for us!
JT
Jack T
11/24/23
"User-friendly interface allowing for efficient customer support!"
What do you like best about Freshchat? The design of the user-interface is great, from configuring the settings as an admin through to the customer support interface. We've been able to create our own chat bots for support which has been extremely helpful for us!
AU
Anonymous User
11/21/23
"Simple and to the point"
What do you like best about Freshchat? The ability to create tickets off the chat and that customers do get that ticket number as well. Also like the ability to adjust your views and only see what is necessary to you.
