Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

"Amazing platform to chat"

What do you like best about Freshchat? The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.

"Build Interactions and team engagement"

What do you like best about Freshchat? Modern messagin software, helps to build interaction. Helps in business growth and all messenger in one platfor. good customers support and user friendly

"Freshchat is easy to use."

What do you like best about Freshchat? I like being able to keep track of my conversations. What do you dislike about Freshchat?

"Freshchat is easy to use."

What do you like best about Freshchat? I like being able to keep track of my conversations. What do you dislike about Freshchat?

"Its very user friendly and gives you easy access to all of the customers information"

What do you like best about Freshchat? I love that it is very user friendly and easy to navigate through. What do you dislike about Freshchat?

"Exceptional Overall Experience with Freshchat!"

What do you like best about Freshchat? The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues.

"Exceptional Overall Experience with Freshchat!"

What do you like best about Freshchat? The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues.

"The tools and features are exceedingly incredible and it is great for business, especially!"

What do you like best about Freshchat? Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.

"The tools and features are exceedingly incredible and it is great for business, especially!"

What do you like best about Freshchat? Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.

"Easy to use support handling tool"

What do you like best about Freshchat? 1. Setting up the chat flows is very easy 2. They have integrations with most of the major tools in the market