9.3
Spot Score
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Effortless customer service for the digital world.
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AP
Arun Prasath M
04/05/23
"Experience the Best of Both Worlds: A Review of a Good and Nice Platform"
What do you like best about Freshchat? Canned Responses Display Picture with designation
CC
Costas C
04/05/23
"Best all-round solution on the market"
What do you like best about Freshchat? Being able to add multiple channels into our Live Chat setup and then add Ticket integration with complete analytical reporting capability is a massive help to our business.
PS
Pedro S
04/04/23
"Freshchat great solution with a few adjustments needed"
What do you like best about Freshchat? I like that it has a good integration when we use it with freshdesk omnichannel. The integrations with multiple channels, especially slack which really helps. And the bot functionalities really help with triage on our day to day business.
AI
Andrej I
04/04/23
"Excellent platform"
What do you like best about Freshchat? It's super simple and super easy to use. Their customer support is always available for help for any queries. What do you dislike about Freshchat?
JR
Jayanth R
04/04/23
"Freshchat has been easy to setup & use"
What do you like best about Freshchat? Top features of Freshchat: - Intelli-assign
AU
Anonymous User
04/04/23
"Freshdesk Omnichannel"
What do you like best about Freshworks Customer Service Suite? Freshdesk Omnichannel ticket management helps to keep track of a lot of things such as sla times, it's very nice that they report against me, I like it. this is amazing.
AU
Anonymous User
04/04/23
"It works, but it's confusing with several usability and interface quirks"
What do you like best about Freshchat? Quickly connect to a user that needs help or needs to ask a question. What do you dislike about Freshchat?
FF
Fabricio F
03/20/23
"Regular Choice for a chat"
What do you like best about Freshchat? multiple service channels like a Instagram, facebook and whatsapp , integration with your website is very easy, with multiple groups and agents on the platform
RS
Rahul S
03/18/23
"Huge promises, poor delivery"
What do you like best about Freshchat? Initially, the pricing was very economical. What do you dislike about Freshchat?
MS
Manish S
12/26/22
"Waste of My Time"
What do you like best about Freshchat? Its conditional formatting, one-click publishing, and simple code deployment were some of my favourite features. However, my total experience was awful. The dashboard was not receiving inputs from the chatbot on my website. They don't even reply to the ticket.
