Freshdesk Messaging (Formerly Freshchat) Reviews in March 2025: User Ratings, Pros & Cons

"It's great but can be so much better"

What do you like best about Freshchat? Reliable and efficient. Bugs are less if you don't have a lot of automations What do you dislike about Freshchat?

"Omnichannel"

What do you like best about Freshchat? Gosto da centralidade das informações e de ter tudo em um só lugar. O suporte é bem rápido e sempre esteve disposto em me ajudar nos principais problemas.

"Vey useful to make Live chat, LINE, FB messenger, Whatsapp to be one platform!"

What do you like best about Freshchat? The features are accessible for the new beginner; canned response is very useful! Dashboard is very excellent, we can see the live report and check specific chat groups by filtering.

"Very well-integrated, with a lot of features that help streamline workflow!"

What do you like best about Freshchat? It helps to prevent me from jumping between many tabs to complete my workflow, but instead centralises many things on one platform.

"Efficient Customer Support and Engagement with Freshworks"

What do you like best about Freshworks? The range of products: Freshworks offers a comprehensive suite of software products, catering to various customer engagement needs. Whether it's customer support, sales, marketing, or project management, Freshworks provides a solution for each area, allowing businesses to streamline their operations and improve customer experience.

"Best if your use freshdesk as well"

What do you like best about Freshchat? I like the easy integration between othe Fresh suite softwares. It's quiet easy to get it seamlessly integrated, but a little tricky to integrate outside of their eco system.

"Great app"

What do you like best about Freshchat? Ability to send canned responses and also its quick and efficient What do you dislike about Freshchat?

"A powerful chat platform that can be used in various use case from live chat to automated chat bot."

What do you like best about Freshchat? It integrates with all major chat aps from Facebook Messenger and Whatsapp... No matter the app that is plugged in the chat offers full functionality. A chatbot can run on WhatsApp, Messenger, or a website-placed chatbot. It is fairly easy to use and create chatbot flows and transform data with functions that are supported.

"Good widget for website, not too great for flutter"

What do you like best about Freshchat? The web platform to manage tickets and everything is very good and user friendly What do you dislike about Freshchat?

"Freshchat is very useful and advanced tool which organizes all the chat channels in one place."

What do you like best about Freshchat? Bot capability and ease of use as a product. What do you dislike about Freshchat?