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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in March 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

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Showing 161-170 out of 630

AS

Ali Sadhik S

05/19/23

5 out of 5

"Best Customer Experience Platform"

What do you like best about Freshworks Customer Service Suite? ace of use and granular configurations and filtering the tickets

SC

Shyamal Chandra M

05/19/23

5 out of 5

"User friendly"

What do you like best about Freshchat? Easy navigation, wherein we can search for options on implementation and round the clock availability of support team

AS

Ali Sadhik S

05/19/23

5 out of 5

"Best Customer Experience Platform"

What do you like best about Freshworks Customer Service Suite? ace of use and granular configurations and filtering the tickets

MA

Marcela A

05/19/23

3.5 out of 5

"Basic needs met by the tool"

What do you like best about Freshchat? Integration via API with WhatsApp and Dashboard information/view What do you dislike about Freshchat?

BS

Bernadette S

05/18/23

3.5 out of 5

"Good but glitches sometimes"

What do you like best about Freshchat? The bot is extremley helpful with new sign ups to our platform What do you dislike about Freshchat?

NC

Noah C

05/17/23

5 out of 5

"Its been remarkable experience"

What do you like best about Freshchat? That messages from various channels can all come into one place and be responded fromcentral place What do you dislike about Freshchat?

NC

Noah C

05/17/23

5 out of 5

"Its been remarkable experience"

What do you like best about Freshchat? That messages from various channels can all come into one place and be responded fromcentral place What do you dislike about Freshchat?

AU

Anonymous User

05/17/23

4.5 out of 5

"Seamless and User-Friendly: A Game-Changing System"

What do you like best about Freshchat? From the moment I set it up, it was evident that this system was designed with simplicity and ease of use in mind. I am delighted to share my positive experience and recommend it wholeheartedly.

DV

Dipak V

05/17/23

4 out of 5

"Amazing platform for customer support :)"

What do you like best about Freshchat? The feature to check the user's support history in one go without any hassle. What do you dislike about Freshchat?

AU

Anonymous User

05/17/23

4 out of 5

"Freshchat provides a customisable experience for comms that is simple to integrate"

What do you like best about Freshchat? The customizability of components relating to chat comms on both freshdesk and freshsales. Makes it really easy to iterate fast but also provide a custom user experience.